Operations Manager

1 day ago

Iloilo City, Western Visayas, Philippines Infinx Health Philippines INC Full time

Skills:

·       Proven experience as Manager/Sr Manager or similar position.

·       Experience with recruiting and performance evaluation processes.

·       Familiarity with financial and customer service principles.

·       Good math skills with the ability to create and analyze reports, spreadsheets

·       Proficient user of MS Office (MS Excel in particular).

·       Leadership and organizational abilities.

·       Interpersonal and communication skills.

·       Problem-solving attitude.

·       Willingness to work in US Shift.

Experience

10+ Years of healthcare experience in RCM.

Job Description: Delivery of work as per SOWs, maintain client confidence, expand team in terms of, improvement in process standards and associate efficiency.

Job Responsibilities

·       Improve Accounts/Teams Performance

·       Developing the team to execute business operations and cater to projected growth efficiently

·       Manage all facets of professional billing revenue cycle processes;

·       Conduct performance appraisals for the TLs, QAs and Associates

·       Planning and managing the unit's operations and ensuring its success as a profit center

·       Training the team and developing operating processes & systems to deliver outstanding client services

·       Innovate to optimize production and constantly improve Production, Quality, and Turnaround Time

·       Analyzing the workflow to improve process quality and enhance productivity

·       Developing the organization's policies to motivate & retain the workforce, manage the fund's flow, and general administration.

·       Responsible for attendance across client teams, Development and maintenance of SOP, and other documentation to ensure uniformity across teams and processes Transition Management

·       Submits periodic reports to the superiors on the performance and the growth plans available with the client

·       Contribute towards minimizing attrition & absenteeism

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