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Billing Support Specialist

2 weeks ago

Makati City, National Capital Region, Philippines Vaco by Highspring Full time

Job Title: Billing Support Specialist

Work Arrangement:
Hybrid (Makati)

Schedule:
Night Shift

Department:
Technology Optimization Group (TOG)

Job Type:
Individual Contributor

Job Summary

We are looking for a highly organized and detail-oriented
Billing Support Specialist
to serve as a primary point of contact for our client using Telecom Expense Management (TEM) services. This role supports the ongoing delivery of services as outlined in each client's scope of work and plays a key role in ensuring customer satisfaction and retention.

Key Responsibilities

  • Lead and facilitate recurring customer meetings.
  • Gather client requests and coordinate internal resources to execute workflow or reporting changes.
  • Provide timely updates, responses, and status reports to clients.
  • Answer general inquiries and address concerns professionally.
  • Prepare monthly Summary Bills reports as required.
  • Initiate billing inquiries with suppliers and track them through to resolution.
  • Update billing accounts, inventory, and contracts within the SaaS platform (excluding large-scale additions handled by IM).
  • Prepare Audit and Optimization reports based on client SOW.
  • Conduct quarterly account reviews.
  • Provide overview reports on activities such as invoice processing, savings achieved, contractual obligations, and optimization opportunities.
  • Perform other tasks or projects assigned by management.

Success Indicators

  • High customer satisfaction ratings
  • Strong client retention
  • Billing issues resolved within 1-2 billing cycles
  • Clear understanding of SOW requirements and client workflows

Key Skills & Competencies

  • Strong organizational skills and ability to meet deadlines
  • Excellent written and verbal communication
  • High attention to detail and accuracy
  • Strong problem-solving and decision-making skills
  • Exceptional customer service and ability to remain calm under pressure
  • Proficient with Microsoft Excel, Word, and Outlook
  • Ability to collaborate effectively with peers and leadership
  • Flexibility with work hours; willingness to work night shift

Qualifications

  • 2-3 years of experience managing invoice payments or accounts payable portfolios
  • 2-3 years of carrier invoice and/or provisioning experience
  • Bachelor's degree in Accountancy or any Business/Finance-related course from a reputable institution