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Spanish Customer Service Representative

2 weeks ago

Taguig, National Capital Region, Philippines Ascendion Full time ₱300,000 - ₱450,000 per year
Job Title: Spanish Customer Service Representative

Location: Bonifacio Global City (BGC), Taguig

Work Setup: Full Onsite

Schedule: Shifting


About the Role

We are hiring a Spanish-speaking Customer Service Representative to join our dynamic support team. This role involves managing a high volume of inquiries related to HR and benefits matters, ensuring timely, courteous, and accurate assistance while maintaining strict confidentiality.


Key Responsibilities
  • Respond to inbound calls, emails, and online ticket inquiries in a professional and efficient manner.
  • Document all interactions accurately in the system.
  • Apply appropriate resolutions or escalate issues to the relevant internal teams when necessary.
  • Assist with HR-related transactions and general inquiries regarding company policies and programs.
  • Support benefit-related tasks such as enrollments, life event changes, beneficiary updates, and general questions about group benefits.
  • Provide clear and helpful information to employees regarding HR and benefits programs.
  • Maintain confidentiality of all employee-related information.
  • Deliver high-quality customer service and follow up on unresolved concerns.
  • Stay composed and detail-oriented in high-pressure situations.

Qualifications
  • Proficient in Spanish and English (spoken and written).
  • Minimum B2 Spanish proficiency (certificate required).
  • Previous experience in customer service, preferably in HR or benefits support.
  • Strong communication and problem-solving skills.
  • Ability to manage multiple inquiries in a fast-paced environment.
  • High attention to detail and confidentiality.

What We Offer
  • Competitive compensation package
  • Professional growth and development opportunities
  • Collaborative and inclusive team culture
  • Stable, full onsite work environment in BGC, Taguig

Ready to join a team that values empathy, accuracy, and professionalism? Apply now