Lab Administration Officer

Setup and Location:  Onsite | Ortigas

Work Schedule: 9:30 AM – 6:30 PM AEST | 7:30 AM – 4:30 PM PHT

Employment Type: Full-Time

 

Ready to do work that actually excites you?  

As a Laboratory Administration Officer, you will provide essential administrative support to our testing and customer service operations. This role requires strong organisational skills, high accuracy, and excellent communication, as you help ensure clients receive timely and reliable service.

You will manage daily worklists across our systems (LIMS, BSM, and Oracle NetSuite), coordinate analysis requirements with the laboratory team, and support Client Liaison Officers with customer updates. Once fully trained, you may also help onboard new team members.

This role involves contributing to process improvements, working on defined projects, and supporting continuous enhancements to our workflows. You'll collaborate closely with colleagues across the business, demonstrating a proactive attitude, a commitment to teamwork, and a willingness to learn. A growth mindset and openness to change are important as our business continues to develop.

What You'll Do 

You'll be the kind of person who: 

Administration and General Responsibilities

• Logging new jobs; issuing sample requests and inspection requests.
  
• Work alongside the laboratory, communicating workflow and analysis requirements.
  
• Check, assess, prepare, and report laboratory analysis results to clients.
  
• Liaise with relevant personnel on sample dispatch commitments to ensure that samples are dispatched and received on time.
  
• Support the delivery of administrative tasks where required, looking for and suggesting innovative ideas for streamlining / improving processes and procedures.
  
• Trouble shooting and problem solving.
  
• Monitor workflow, and email inbox volumes, organising emails and ensuring timely completion.
  
• Drafting, finalisation and issuance of test result documentation to customers.
  
• Ensure that data is up to date, correct and secure. This relates to CRM, LIMS and Job Log.
  
• Ensure systems are running correctly and report immediately if system failure arises.
  
•  Sample login, sample receipt notifications to customers and communication with approved subcontracting laboratories, including the preparation of accurate external paperwork for testing.
  
• Supporting with invoicing and invoice checking.
  
• Take part in project teams or individual projects, working towards the achievement of defined goals.
  
• Maintain training procedures, videos and presentations.
  

Customer Service

• Undertake customer interactions via email and telephone, ensuring all interactions are efficiently and accurately managed as per current service standards and KPI's e.g. turnaround time (TAT) compliance.
  
• Facilitate the accurate and efficient transfer of customer information / queries to the appropriate personnel in instances where additional expertise in job status or technical matters is required to support the delivery of quality customer service.
  
• Escalate and coordinate the resolution of client queries as required.
  
•  Proactively identify opportunities to enhance client satisfaction.
  

Once trained, responsibilities will expand to include:

• Export Documentation
  
• Drafting, finalisation and issuance of export documentation to customers.
  
• Bulk Shipping setup and organisation. Bulk client coordination
  

Performance Measure

• Performance will be reviewed both formally and informally at intervals and against set goals. This will also include feedback from internal and external stakeholders.
  

RequirementsWhat You Bring
We're looking for someone who:

Qualifications and Experience

• Degree or qualification in related discipline desired. Interest in the food testing industry.
  
• Experience in similar role for laboratories, logistics, agronomy or agri trade desirable.
  
• Strong knowledge of administration systems and procedures.
  
• Remote customer service experience.
  
• Experience working to stringent quality, safety, and compliance standards (ISO standards).
  
• Experience working to company Management System Standards, maintaining appropriate documentation.
  
• Should have appropriate computer skills and be able to work in Microsoft Word and Excel as a minimum.
  

Core Competencies - Our Values

• High level of personal integrity - honest, responsible and respectful.
  
• Committed to providing excellent customer service.
  
• Ability to problem solve, work well in a team but also under own initiative.
  
• A growth mindset and able to adapt to change.
  
• Takes responsibility for own safety and that of their colleagues.
  

Job Specific Competencies

• Excellent attention to detail.
  
• High level of accuracy in repetitive tasks.
  
• Excellent interpersonal and customer service skills.
  
• Confident communicator.
  
• Organised and able to maintain standards.
  
• High level of verbal and numerical skills.
  
• Strong analytical skills.
  
• Good time management and project management skills and ability to meet deadlines.
  
• Ability to train and coach team members.
  
• Ability to build strong relationships with key stakeholders.
  
• Ability to influence and collaborate with others with ease.
  
• Supports and addresses issues to help the team maximise its potential and support change.
  
• Seeks information from a range of sources; makes sound decisions based on own knowledge and expertise.
  

BenefitsWhy You'll Love Working Here 

• HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
  
• Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  
• Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more
  

Let's Talk
If you're thinking "this sounds like me"—it probably is. Click apply. We can't wait to meet you.

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