Quality Analyst
5 days ago
We are looking for a Quality Analyst to monitor program performance, lead call calibrations and huddles, and join weekly stakeholder meetings.
Key Responsibilities- Developing Quality Standards: Quality Analysts are responsible for establishing quality benchmarks and standards that products must meet. This often involves researching industry standards and regulations.
- Documenting Findings, including any defects or areas for improvement. This documentation is crucial for tracking quality over time and for making informed decisions.
- Collaborating with Teams
- Data Analysis and Interpretation
- Education: High school diploma or equivalent (required). Associate's/bachelor's degree in allied health courses, or related field (preferred).
- Experience:1–2 years of experience in Customer service, data entry, QA experience is preferred but not required
- Proficiency in Microsoft Office Suite.
- Excellent verbal/written communication and conflict-resolution skills.
- Strong organizational skills with the ability to prioritize tasks.
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
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