Quality Analyst

DescriptionWe are seeking a highly analytical and technically adept Senior Business Analyst to support both our current internal business platform and the implementation of a next-generation operations system. This role is critical in bridging technology and operations, ensuring systems meet the needs of stakeholders across multiple departments.Key...

DescriptionWe are looking for a QA Tester to join our team and ensure the quality and reliability of our next-generation platforms and applications. The role will focus on testing both front-end interfaces and APIs, collaborating closely with developers, business analysts, and other stakeholders to deliver high-quality releases.Key ResponsibilitiesDesign,...

DescriptionWe are looking for a Front-End Developer to join our team and contribute to the development of our next-generation platforms and applications. This role will focus on building modern, scalable, and user-friendly interfaces that integrate seamlessly with our back-end services.Key ResponsibilitiesDevelop, enhance, and maintain front-end features...

Position: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Support Work Arrangement: Fully Onsite in Cebu Shift Schedule & Rest Days: 24/7 coverage Educational Requirement: Undergraduate or college graduate Work Experience:Minimum of 2 years as a QA Analyst within a BPO environment, preferably in...

Are you passionate about purpose-driven work and thrive in a detail-oriented, high-impact role? Join Hazel Executive & Boards, a boutique executive search and advisory firm, as our Research Analyst & Project Administrator — a vital position supporting our Founder & Managing Partner to deliver exceptional leadership recruitment services for public sector...

DescriptionWe are looking for a Junior Business Analyst to join our team and work closely with our Business Analyst in gathering, analyzing, and documenting requirements for our software development projects. This role is open to new graduates and individuals who want to transition into software development.Key ResponsibilitiesAssist in gathering and...

What you'll be doingConducting regular quality assurance audits on customer interactions to identify areas for improvementProviding detailed feedback and coaching to contact center agents to help them enhance their performanceIdentifying training needs and collaborating with the Learning & Development team to design and deliver upskilling programsMonitoring...

With more than 3 years of experience as a QA.Experience handling group of Quality Analysts.\Experience in scrubbing and doing RCA With Coaching experience. Must have handled blended accountJob Type: Full-timePay: Php30, Php44,000.00 per monthExperience:Overall BPO: 5 years (Required)Quality Analyst Lead: 1 year (Required)handling group of Quality Analysts: 1...

Responsibilities: Monitor and evaluate agents' performance to ensure adherence to established processes, policies, and guidelines. Collaborate with Supervisors and Team Coaches to provide constructive feedback and personalized coaching to agents based on thorough evaluation results. Analyze qualitative and quantitative data to formulate insightful...

Nature Of the Account: Retail Start Date: 15-Aug Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: 24x7 Educational Requirement: Undergraduate/College Grad Work Experience:At least 2+ years exp as QA Analyst in a BPO setup (preferably in retail domain)Any domainGood communication skills Responsibilities:Monitoring...