Quality Analyst

5 days ago

Ormoc City, Eastern Visayas, Philippines Virtual Staffing Solutions Full time ₱300,000 - ₱450,000 per year
Description

We are looking for a Quality Analyst to monitor program performance, lead call calibrations and huddles, and join weekly stakeholder meetings.

Key Responsibilities
  • Developing Quality Standards: Quality Analysts are responsible for establishing quality benchmarks and standards that products must meet. This often involves researching industry standards and regulations.
  • Documenting Findings, including any defects or areas for improvement. This documentation is crucial for tracking quality over time and for making informed decisions.
  • Collaborating with Teams
  • Data Analysis and Interpretation
Skills, Knowledge and Expertise
  • Education: High school diploma or equivalent (required). Associate's/bachelor's degree in allied health courses, or related field (preferred).
  • Experience:1–2 years of experience in Customer service, data entry, QA experience is preferred but not required
  • Proficiency in Microsoft Office Suite.
  • Excellent verbal/written communication and conflict-resolution skills.
  • Strong organizational skills with the ability to prioritize tasks.
About Virtual Staffing Solutions

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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