IT Support Level 1

3 days ago

Cebu City, Central Visayas, Philippines TOA Global Full time ₱500,000 - ₱1,000,000 per year

CX IT Support

Location
: IT Park, Cebu

Shift
: 7AM-4PM, Mon-Fri

Arrangement
: Onsite

Unlock your potential

The CX IT Support serves as the primary point of contact for customers seeking technical assistance or troubleshooting support. They provide frontline support by diagnosing, troubleshooting, and resolving common IT problems or escalating more complex issues to higher-tier support. Their primary goal is to ensure minimal disruption to business operations by delivering timely and effective IT assistance through case management.

Responsibilities

  • Diagnose, troubleshoot, and resolve hardware, software, and network connectivity issues to minimize user downtime.

  • Set up and configure new PCs and laptops with required software, security settings, and user preferences.

  • Replace and maintain hardware components and accessories to ensure optimal functionality.

  • Manage workstation setups, including seat movements and transfers, ensuring a seamless transition for team members.

  • Supports the employee offboarding process by evaluating and verifying the condition of assigned equipment.

  • Collaborate with IT teams to escalate and resolve complex issues efficiently, ensuring a smooth support experience.

  • Manage cases effectively by proactively communicating updates to the customers and the stakeholders on the case progress, resolution times and next steps.

Key Qualifications/Experience

  • At least 2 years of experience in a technical support role

  • At least 1 year of experience in case management

  • Knowledgeable in networking (IP configuration, VPN troubleshooting)

  • Ability to perform remote troubleshooting using remote desktop tools.

  • Excellent problem-solving and troubleshooting skills

  • Proficiency in using IT service management tools and software

  • Proficient in Microsoft productivity tools including Dynamics 365

What's in it for you?

  • A competitive salary
  • Health Insurance, and Life Insurance coverage
  • 21 annual paid leaves
  • Annual increase (Annual Performance Review)
  • Tenure Recognition Program
  • Access to certifications and courses from Ab2 Institute of Accounting
  • 20+ options of free coffee and chocolate drinks
  • Billiards, table tennis, or foosball in our breakout room
  • Work-life balance and logging off on time for you to enjoy more personal time.
  • A genuinely diverse, caring, supportive and high achieving team environment.
  • Ongoing training, development and career progression opportunities

We live by our
VALUES
to cultivate and foster growth and innovation.

BE AWESOME:
Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.

KEEP IT REAL:
We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.

BRING THE WOW:
We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.

DREAM BIG:
We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.

Visit us at:

Join TOA Global and experience the difference

We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.

  • Solution Support Level 1

    3 days ago

    Cebu City, Central Visayas, Philippines Lexmark International Full time $50,000 - $100,000 per year

    Join to apply for the Solution Support Level 1 role at Lexmark5 days ago Be among the first 25 applicants Join to apply for the Solution Support Level 1 role at LexmarkGet AI-powered advice on this job and more exclusive features. Work in a dynamic Technical Support Center to support complex solution products involving server-based, cloud-based, and...

  • Level 1 Technical Support

    3 weeks ago

    Cebu City, Central Visayas, Philippines Smartsourcing Solutions Pty Full time

    From glitches to game plans—be the force that keeps IT flawless. Join Smartsourcing, a 4-Time Best Company to Work ForHi We're Smartsourcing, and we need a full-time, onsite Technical Support Specialist to take our client's IT game to the next level. Whether it's solving tricky tech puzzles, rolling out new systems, or streamlining upgrades, you'll be at...

  • Level 1 Technical Support

    3 days ago

    Cebu City, Central Visayas, Philippines Smartsourcing Full time $4,000 - $6,000 per year

    From glitches to game plans—be the force that keeps IT flawless. Join Smartsourcing, a 4-Time Best Company to Work ForHi We're Smartsourcing, and we need a full-time, onsite Technical Support Specialist to take our client's IT game to the next level. Whether it's solving tricky tech puzzles, rolling out new systems, or streamlining upgrades, you'll be at...

  • Solution Support Level 1

    6 days ago

    Cebu City, Central Visayas, Philippines Lexmark Full time

    Join to apply for the Solution Support Level 1 role at Lexmark.Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at...

  • Solution Support Level 1

    3 days ago

    Cebu City, Central Visayas, Philippines Lexmark Full time

    Join to apply for the Solution Support Level 1 role at Lexmark . Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or...

  • Level 1 Technical Customer Support

    4 days ago

    Cebu City, Central Visayas, Philippines Smartsourcing Full time

    OverviewWe're Smartsourcing and we need a full-time, onsite Technical Support Specialist to take our client's IT game to the next level. Whether it's solving tricky tech puzzles, rolling out new systems, or streamlining upgrades, you'll be at the heart of every innovation. Here, your expertise will keep the business ahead of the curve and running at full...

  • Level 1 Technical Customer Support

    3 days ago

    Cebu City, Central Visayas, Philippines Smartsourcing Full time $40,000 - $60,000 per year

    From glitches to game plans—be the force that keeps IT flawless. Join Smartsourcing, a 4-Time Best Company to Work ForHi We'reSmartsourcing, and we need afull-time,onsite Technical Support Specialistto take our client's IT game to the next level. Whether it's solving tricky tech puzzles, rolling out new systems, or streamlining upgrades, you'll be at the...

  • Solution Support Level 1

    3 days ago

    Cebu City, Central Visayas, Philippines Lexmark Full time $40,000 - $60,000 per year

    Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...

  • L2 Microsoft Support Engineer

    3 days ago

    Cebu City, Central Visayas, Philippines Agileit IT consultancy Full time $60,000 - $80,000 per year

    Position OverviewWe are looking for a skilled and experienced L2 Microsoft Support Engineer to join our IT operations team. This role involves handling escalated technical issues, providing in-depth support for Microsoft technologies, and collaborating with Level 1 engineers to resolve complex problems. The L2 Support Engineer will play a key role in...

  • TSR-Level 1

    3 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $60,000 per year

    Job Description:We are seeking a customer-focused and tech-savvy Technical Support Representative to join our team. The ideal candidate will assist customers with technical issues, provide exceptional service, and ensure a seamless resolution to their concerns. This role requires flexibility, a positive attitude, and a willingness to work in a dynamic...