TechOps Engineer

Role: TechOps Engineer

Location: Taguig City, Metro Manila

Hybrid set-up (2 days onsite per week)

Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.

We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future.

We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference, and we want you to join in our mission, to make the world safer and more secure.

Take a look at our website here to learn more about why we're one of the leading global Cyber Security and Risk Mitigation business…

Role Purpose:

As a TechOps Engineer you will be responsible for maintaining the hybrid infrastructure that allow various divisions within the NCC Group to function and communicate securely, both internally and externally, on a daily basis.

Working as a member of the Group Corporate TechOps team, responsibilities will include patching/securing; configuring; upgrading; maintaining the company's cloud, virtualisation, storage and server infrastructure along with designing; installing; configuring new systems & equipment whilst liaising and planning with other highly skilled infrastructure, network and security specialists. Projects will vary depending on business and focus on security; policies; procedures; documentation; and being an approachable team player is key. You will work in a fast paced and fluid environment so responsiveness and the ability to manage varying workloads whilst maintaining high standards is important. On occasion, there maybe planned and unplanned out of hours work therefore, flexibility is key.

In this role you will be a key member of a small and dynamic global team based primarily in the UK but also other regions, with opportunities to be exposed to new technologies and methods for ensuring reliable and secure IT operations.

Role Responsibilities:

A TechOps Engineer is responsible for the preparation and support of IT operations solutions and services, physical or virtual. They do so according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle. You will be expected to:

• To ensure IT infrastructure services function to Service Level Agreements (SLA's)
• To maintain (patch/troubleshoot/document) and monitor physical and virtual network/server/cloud infrastructure environments with a strong focus on security
• Install and test new solutions and enhancements to existing solutions in both test and production environments
• Diagnosis and resolution of issues in accordance with published SLA's and in a customer focused manner
• Appropriate management & escalation of faults, failures and change requests to the relevant parties, ensuring timely and appropriate responses
• Be an escalation point for fault resolution for Service Desk Engineers and provide on-call 24/7 support as required
• Engage in project and capacity planning, implementation and rollout providing expert advice as appropriate
• To maintain up-to-date technical skills to perform the role in a dynamic agile business

Requirements:

• Previous experience working in a TechOps Engineer role or similar technical IT role.
• Previous experience working in a 3rd line corporate enterprise cloud & hybrid infrastructure experience working within a fast-paced agile environment
• Solid experience with varied aspects of corporate hybrid enterprise IT infrastructure & networking – good TCP/IP networking & routing knowledge
• Proven skillset to include Server 2012 to 2022; DHCP; DNS; vSphere; MS Azure/AD/Entra; M365 (EXO/Teams etc.); Group Policy; Firewalling
• Datacentre server (HP/Dell Servers/Blades) hardware support, build and configuration
• Demonstrably comfortable working on own initiative and as part of a larger team
• Demonstrable broad ranging troubleshooting
• Excellent documentation/diagramming skills
• Familiarity and acceptance of ITIL standards and associated change management disciplines
• Confident in applying security hardening to various infrastructure components

Desirable but not essential:

• Networking skills to a CCNA level
• Linux technologies (OS/SQL/Web Servers/Proxies/Containerisation)
• AWS/GCP
• Automation skills (Ansible, Puppet, Chef etc.)
• Version Control (Git)
• SSL Certificate Authorities

Behaviours:

• Focusing on Clients and Customers: Prioritise user needs and strive to deliver exceptional service.
• Working as One NCC: Collaborate effectively with team members, foster a positive team culture, and contribute to the overall success of NCC Group.
• Always Learning: Stay up-to-date with the latest technologies and industry trends, and actively seek opportunities for continuous learning and development.
• Being Inclusive and Respectful: Treat all colleagues with respect, value diversity, and create an inclusive work environment.
• Delivering Brilliantly: Consistently deliver high-quality work, meet deadlines, and exceed expectations.

Why NCC Group?

At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.

About your application

We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.