TechOps Engineer

Job Summary

A TechOps Engineer is responsible for the preparation and support of IT operations solutions and services, physical or virtual. They do so according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle.

KEY RESPONSIBILITIES

You will:

• Ensure IT infrastructure services function to Service Level Agreements (SLA's)
• Maintain (patch/troubleshoot/document) and monitor physical and virtual network/server/cloud infrastructure environments with a strong focus on security
• Install and test new solutions and enhancements to existing solutions in both test and production environments
• Diagnose and resolve issues in accordance with published SLA's and in a customer focused manner
• Appropriate management & escalation of faults, failures and change requests to the relevant parties, ensuring timely and appropriate responses
• Be an escalation point for fault resolution for Service Desk Engineers and provide on-call 24/7 support as required
• Engage in project and capacity planning, implementation and rollout providing expert advice as appropriate
• Maintain up-to-date technical skills to perform the role in a dynamic agile business

QUALIFICATIONS & REQUIREMENTS:

• Previous experience working in a TechOps Engineer role or similar technical IT role.
• Previous experience working in a 3rd line corporate enterprise cloud & hybrid infrastructure experience working within a fast-paced agile environment
• Solid experience with varied aspects of corporate hybrid enterprise IT infrastructure & networking – good TCP/IP networking & routing knowledge
• Proven skillset to include Server 2012 to 2022; DHCP; DNS; vSphere; MS Azure/AD/Entra; M365 (EXO/Teams etc.); Group Policy; Firewalling
• Datacentre server (HP/Dell Servers/Blades) hardware support, build and configuration
• Demonstrably comfortable working on own initiative and as part of a larger team
• Demonstrable broad ranging troubleshooting
• Excellent documentation/diagramming skills
• Familiarity and acceptance of ITIL standards and associated change management disciplines
• Confident in applying security hardening to various infrastructure components

Desirable but not essential:

• Networking skills to a CCNA level
• Linux technologies (OS/SQL/Web Servers/Proxies/Containerisation)
• AWS/GCP
• Automation skills (Ansible, Puppet, Chef etc.)
• Version Control (Git)
• SSL Certificate Authorities

Work Setup:
Hybrid (2 days onsite, 3 days wfh)

Work Location:
Taguig City