CSR Supervisor

2 weeks ago

Makati City, National Capital Region, Philippines Freight Management Worldwide Services Full time ₱900,000 - ₱1,200,000 per year

1. Team Supervision and Development

- Oversee daily customer service operations to ensure prompt and accurate handling of client concerns.

- Train, coach, and motivate the team to meet performance goals and maintain service quality.

- Track key performance metrics such as response time, resolution rate, and customer satisfaction.

- Minimum 1–2 years of supervisory or team leadership experience is required.

2. Customer Relationship Management

- Serve as the main escalation point for customer issues and ensure timely resolutions.

- Build strong client relationships through proactive communication and reliable after-sales support.

- Coordinate with Operations and Brokerage teams for shipment updates, documentation, manifesting, and pricing.

- Experience in freight, logistics, or transport industry is essential.

3. Manifesting and Pricing

- Prepare and review shipment manifests and ensure accuracy of data prior to dispatch or customs submission.

- Compute, validate, and release pricing or quotations in coordination with Operations and Sales teams.

- Monitor cost efficiency while maintaining competitive pricing standards.

- Ensure manifests and rate computations comply with company policies and client agreements.

4. Communication and Coordination

- Liaise with Operations, Brokerage, Sales, and Accounting to align customer requirements with operational and pricing goals.

- Maintain clear communication channels and ensure timely updates to clients.

- Participate in service reviews, feedback sessions, and continuous improvement initiatives.

5. Process Improvement and Compliance

- Identify process gaps and implement improvements for efficiency and service quality.

- Ensure compliance with company policies, industry regulations, and pricing standards.

- Contribute to documentation and best practices in customer support.

6. Reporting and Analysis

- Generate and analyze reports on manifests, pricing accuracy, and team performance.

- Use insights to improve customer service delivery and cost-effectiveness.

Qualifications
  • Bachelor's Degree in Business Administration, Logistics, or related field. (Licensed is an advantage).
  • 3–5 years of experience in customer service or client relations, preferably in freight forwarding or logistics.
  • Minimum 5+ years of customer service experience is required.
  • Strong leadership, communication, and problem-solving skills.
  • Customer-focused with the ability to multitask in a fast-paced environment.
  • Proficient in MS Office and CRM systems.
  • In-depth hands-on experience in Freight Forwarding, Supply Chain, and Logistics Industries.

  • Customer Service Supervisor

    2 weeks ago

    Makati City, National Capital Region, Philippines Best Reliable Resources Full time ₱1,200,000 - ₱2,400,000 per year

    Lead, supervise, and manage a team of 2–5 Customer Service Representatives (CSRs), focusing on customer retention, handling in-house comeback clients, managing refund requests, and ensuring efficient booking processesMonitor team performance to meet customer retention goals, booking targets, and refund timelines effectivelyProvide continuous coaching,...

  • German Bilingual Speaker CSR

    2 weeks ago

    Quezon City, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    About the role Hinduja Global Solutions is seeking a German-speaking Customer Service Representative to join our dynamic team in Quezon City, Metro Manila. As a Bilingual (German) Customer Service Representative, you'll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on people's day We'll train you...

  • Customer Care Supervisor

    2 weeks ago

    Makati City, National Capital Region, Philippines AXA Full time ₱250,000 - ₱500,000 per year

    Please visit for more information.A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest...

  • Customer Care Supervisor

    2 weeks ago

    Makati City, National Capital Region, Philippines AXA Full time ₱250,000 - ₱500,000 per year

    Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An. AXA Philippines is one of the first to introduce...

  • CSR Executive

    2 weeks ago

    Quezon City, National Capital Region, Philippines Dash Living Full time ₱9,600 per year

    Job DescriptionSupport the Revenue Manager and Revenue Operations Supervisor to ensure the smooth operation of receiving reservations into the hotel.Act within SOP and meet SLA when responding to inbound reservation inquiries from all channels in a timely manner to meet company KPIs.Weekly alignment with stakeholders to ensure a five-star level of service to...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱15,000 - ₱30,000 per year

    Duties and ResponsibilitiesRespond to customer inquiries in a timely and professional manner.Provide accurate information about products, services, processes, or policies.Handle customer complaints, troubleshoot problems, and provide appropriate resolutions.Document customer interactions and update records in the system.Assist customers with account...

  • CSR Admin

    2 weeks ago

    Mandaue City, Central Visayas, Philippines Benby Enterprises, Inc. Full time ₱150,000 - ₱250,000 per year

    Duties and Responsibilities:Handles the purchase order retrieval from vendor portals as well as coordination with relevant portal service providers.Provides CSR with relevant information through regular bulletins, announcements, and important notifications.Supports the Customer Service Supervisor in various customer service concerns and order processing...

  • CSR Admin

    2 weeks ago

    Cebu City, Central Visayas, Philippines BENBY ENTERPRISES, INC Full time ₱60,000 - ₱120,000 per year

    Duties and Responsibilities:Handles the purchase order retrieval from vendor portals as well as coordination with relevant portal service providers.Provides CSR with relevant information through regular bulletins, announcements, and important notifications.Supports the Customer Service Supervisor in various customer service concerns and order processing...

  • CSR - Cebu Site (Easy account)

    4 weeks ago

    Cebu City, Philippines Lexie Staffing Full time

    Overview We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (CSR). In this role, you will be responsible for handling customer inquiries, providing accurate information, and ensuring customer satisfaction through excellent communication and problem-solving skills. Key...

  • CSR - Cebu Site (Easy account)

    2 weeks ago

    Cebu City, Philippines Lexie Staffing Full time

    Overview We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (CSR). In this role, you will be responsible for handling customer inquiries, providing accurate information, and ensuring customer satisfaction through excellent communication and problem-solving skills. Key Responsibilities Handle...

  • Customer Service Supervisor

    2 weeks ago

    Cebu City, Central Visayas, Philippines New Moto Marketing Corporation Full time ₱400,000 - ₱1,200,000 per year

    CastleKeep Holdings, the holdings company of Skygo Marketing Corporation, and several other business units, is expanding and we are looking for a talented individual to fill the Customer Service Supervisor role.The Customer Service Supervisor leads a team of Customer Service Representatives (CSRs) to ensure high quality service delivery, compliance with...

  • Voice & Non-Voice Support Associate CSR – Cebu | No Experience Required

    2 weeks ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱80,000 - ₱120,000 per year

    No virtual interviews — onsite or email applications only.About the role We are looking for a Voice & Non-Voice Support Associate CSR to join our dynamic team at Work Avenue and Business Solutions Incorporated' in Cebu City, Cebu. This is a full-time position, where you will have the opportunity to provide exceptional customer service support to our...

  • Account Supervisor

    4 weeks ago

    Quezon City, Philippines Lexie Staffing co. Full time

    Job Description On-site - Quezon City No Exp Required High/Senior High School Full-time A Customer Service Representative (CSR) is responsible for providing exceptional support to customers by answering inquiries, resolving complaints, processing orders, and offering information about products and services. They serve as the first point of contact between...

  • Team Lead

    4 weeks ago

    Cebu City, Philippines IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long‑term...

  • Senior Marketing Supervisor

    4 weeks ago

    Cebu City, Philippines Treasure Island Industrial Corporation Full time

    JOB QUALIFICATIONS: Graduate of any Business or Sales/Marketing related course is preferred. At least 6 years experience in the same industry/position. With at least 4 years people handling experience. Has a valid and active Driver's License. JOB RESPONSIBILITIES: Responsible for the development and execution of the trade marketing plan in line with sales...

  • Senior Marketing Supervisor

    2 weeks ago

    Cebu City, Central Visayas, Philippines Treasure Island Industrial Corporation Full time ₱400,000 - ₱800,000 per year

    JOB QUALIFICATIONS:Graduate of any Business or Sales/Marketing related course is preferred.At least 6 years experience in the same industry/position.With at least 4 years people handling experience.Has a valid and active Driver's License.JOB RESPONSIBILITIES:Responsible for the development and execution of the trade marketing plan in line with sales and...