Customer Service
2 weeks ago
Responsibilities
- Respond to customer inquiries via phone, chat, and email in a courteous and professional manner.
- Assist customers with order placement, modifications, cancellations, returns, and exchanges.
- Guide customers through product selection, sizing, and fit using brand tools and resources.
- Promote and enroll customers in the company's member rewards program.
- Resolve customer complaints and service issues promptly and effectively.
- Accurately process payments, credits, refunds, and order adjustments.
- Document all customer interactions in accordance with company standards and procedures.
- Maintain knowledge of current promotions, policies, product lines, and system tools.
Qualifications
- Minimum of 1 year of Customer Service or Order Entry experience.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and ability to multitask efficiently.
- Proficient in basic computer systems, CRM platforms, and customer management tools.
- Sales competency and comfort with recommending products or programs.
Job Types: Full-time, Permanent
Pay: Php18, Php20,000.00 per month
Benefits:
- Company events
- Free parking
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
Ability to commute/relocate:
- Davao City 8000 P11: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Service Representative: 1 year (Preferred)
Work Location: In person
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