Customer Service Representative

2 weeks ago


davao, Philippines TORCH Solutions Full time

We are seeking talented individuals to join our dynamic team as Customer Service Representative. This is a full-time opportunity based in Davao City, Davao del Sur, where you will be responsible for providing exceptional customer service and support to our valued clients. Location: Davao City Free Training Offer What you'll be doing Handling inbound and outbound calls from customers, providing prompt and efficient assistance Resolving customer inquiries and complaints in a professional and courteous manner Accurately documenting customer interactions and following up on any outstanding issues Identifying opportunities to upsell or cross-sell products and services Adhering to all company policies, procedures, and quality standards Participating in regular training and development programs to continuously improve your skills What we're looking for Excellent communication and interpersonal skills, with a strong customer service orientation Fluency in both English and the local language, with the ability to speak clearly and confidently Proficient in using computer systems and technology, with a quick learning ability A calm and patient demeanor, able to handle challenging situations with poise and empathy Commitment to delivering high-quality work and a willingness to go the extra mile for customers Prior experience in a call centre or customer service role is preferred, but not essential What we offer Competitive salary and performance-based bonuses Comprehensive medical and health insurance coverage Opportunities for career advancement and professional development Supportive and collaborative team environment Modern, well-equipped work facilities with comfortable amenities Apply now and take the first step towards an exciting career with us.



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