Customer Support Consultant

Turning Conversations Into Connections That Matter

Deliver world-class support that transforms customer experiences while growing your career in a global digital platform. Experience a global career where every interaction creates real impact. In this role, you'll connect with international teams, build meaningful customer relationships, and refine your skills in a dynamic digital environment-all while staying close to home. Grow your expertise, make your mark, and thrive with a company that values excellence and empathy.

Job Description

As a Customer Support Consultant, you'll be the first point of contact for customers across phone, email, and web chat. You'll provide expert assistance, solve inquiries efficiently, and deliver service that fosters trust, loyalty, and advocacy-all while collaborating with a passionate, high-performing global team.

Job Overview

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Hybrid, Megatower, Ortigas (2 to 3 days onsite work)

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment
• The Qualifications We Seek
• 3 years of experience in a customer-facing environment that is fast-paced and ever-changing
• Exceptional communication skills with proven ability to promote customer loyalty and advocacy
• Strong customer centricity and resilience when handling challenging situations
• Ownership mindset with accountability for customer experience and continuous improvement
• Strong analytical and problem-resolution skills for timely inquiry handling
• Tech-savvy, adaptable, and eager to learn new tools and systems
• Team player with a collaborative spirit and positive attitude
• Minimum 1 year commitment to the role

Core Competencies:

• Communication: Delivering service that promotes loyalty through clear communication, active listening, and empathy.
• Problem Resolution: Demonstrating strong analysis, adaptability, and persuasion to resolve customer issues effectively.
• Customer Centricity: Taking ownership of customer experiences with a mindset of continuous improvement and care.

Your Daily Tasks

• Utilize your passion for customer service and strong problem-solving abilities.
• Resolve customer inquiries via phone, email, and web chat in an empathetic and professional manner.
• Balance customer demand while multitasking in a dynamic environment.
• Collaborate with a high-performing team to achieve excellence and personal growth.
• Drive customer loyalty, advocacy, and retention through quality interactions.
• Communicate with colleagues across all levels to deliver the best outcomes.
• Proactively identify ways to improve customer and employee experiences.
• Work collaboratively to eliminate roadblocks in meeting customer needs.
• Provide valuable feedback to enhance products and services.
• Manage digital systems such as Zendesk and Slack for efficient support.

About the Client

Our client is a leading digital platform that connects millions of people with property insights, helping them buy, sell, or rent with confidence. With cutting-edge technology and customer-centric solutions, they have transformed the real estate experience, empowering users to make informed decisions. Their mission is to make property transactions simpler, smarter, and more meaningful.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra