eCommerce Product Data SME

We're Hiring: eCommerce Product Data SME

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered

We are currently on the lookout for an eCommerce Product Data SME to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant

Role: eCommerce Product Data SME

Work Arrangement: Work From Home

Location: Any CS Branch - Angeles, Mabalacat, Makati, Ortigas, Tarlac/Davao

Schedule: Night Shift

Job Description:

This will be a work from home set up.

The company is transforming how sophisticated consumers engage with home decor. As the leading online destination for design excellence, we pride ourselves on being a trusted, luxury lifestyle brand. Our mission is to be the premier source for those who seek exceptional design, offering a curated collection of over 50,000 home decor styles. We are dedicated to providing an unparalleled shopping journey that inspires and empowers our customers to craft homes that tell unique stories of refined taste and sophistication.

The eCommerce Product Subject Matter Expert (SME) is responsible for ensuring the accuracy, integrity, and optimization of product data within our Shopify platform. This role acts as the technical resource on catalog management, serving as a key resource for internal teams, vendors, and cross-functional stakeholders. The SME will review team outputs for accuracy, troubleshoot product-related issues, and drive process improvements to maintain a best-in-class online shopping experience.

Key Responsibilities:

Operational

• Own and manage product uploads, updates, and bulk edits in Shopify using both native tools and third-party apps.

• Review and validate team work on catalog updates to ensure accuracy and adherence to standards before publishing.

• Ensure data integrity across titles, tags, pricing, variants, metafields, and collections.

• Troubleshoot catalog-related issues (e.g., display errors, formatting inconsistencies, availability concerns) and coordinate with the appropriate internal or external POCs for resolution.

• Maintain QA processes by conducting pre- and post-launch reviews to ensure product data accuracy across product pages, search, and collections.

• Develop and analyze catalog-related reports to identify trends, gaps, or recurring issues.

• Serve as the "go-to" expert for product data and Shopify catalog questions within the team.

Process Improvement

• Work closely with the Product Manager to identify gaps or inconsistencies in catalog management documentation and outline actionable improvements.

• Recommend and implement process enhancements for more efficient product onboarding, updates, and vendor support.

• Support in the design, testing, and validation of new workflows, integrations, or catalog tools.

• Drive standardization in product naming conventions, categorization, and metadata structures.

Employee Development

• Coordinate with the Product Manager to train, mentor, and upskill team members on Shopify best practices, catalog standards, and QA workflows.

• Develop and maintain internal resources, guides, and SOPs to ensure consistent catalog management processes.

• Provide constructive feedback during product data reviews, sharing insights to ensure team performance and continuous improvement.

Stakeholder Satisfaction

• Support vendor onboarding by coordinating with product and vendor teams to ensure accurate and timely catalog updates.

• Accurately represent catalog and product data needs in cross-functional discussions and projects.

• Communicate known issues, updates, or product changes effectively to internal teams.

Team Interface

• Act as the administrator of catalog-related workplace tools/groups, ensuring team questions are addressed promptly.

• Collaborate and coordinate with product manager, developers, and vendors to resolve catalog or data-related issues.

Qualification and requirements:

Experience

• 3+ years in a Shopify-focused eCommerce role within product, merchandising, or catalog management.

• Demonstrable expertise as a Subject Matter Expert in Shopify catalog structures, bulk editing, and product data workflows.

• Experience managing or reviewing team outputs for accuracy and consistency.

Skills Requirement

• Strong analytical and problem-solving skills with a QA-focused mindset.

• Excellent attention to detail in reviewing and validating large data sets.

• Advanced proficiency in Excel/Google Sheets (VLOOKUP, pivot tables, formulas).

• Strong written communication skills with the ability to clearly document processes and train others.

• Ability to manage time effectively in a fast-paced environment.

• Collaborative, proactive, and solutions-oriented attitude.

Bonus Points:

• Experience with Shopify Plus or custom product template integration.

• Familiarity with JSON, HTML, Liquid, or theme-related troubleshooting.

• Background in luxury or high-end retail/eCommerce.

Non-negotiable skills & requirements:

• 3+ years in a Shopify-focused eCommerce role within product, merchandising, or catalog management.

• Demonstrable expertise as a Subject Matter Expert in Shopify catalog structures, bulk editing, and product data workflows.

• Experience managing or reviewing team outputs for accuracy and consistency.

• Strong analytical and problem-solving skills with a QA-focused mindset.

• Excellent attention to detail in reviewing and validating large data sets.

• Advanced proficiency in Excel/Google Sheets (VLOOKUP, pivot tables, formulas).

Perks & Benefits (Work From Home)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled  Superb and exciting Mid-Year Parties – with items to give away and cash prizes
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**