Home-Based Office Assistant

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

Are you organized, proactive, and passionate about supporting HR, scheduling, and office operations? We are seeking a Home-Based Office Assistant to join a healthcare organization in Northern New Jersey. In this role, you will support cross-functional activities in Human Resources, Scheduling, and Office Support while ensuring compliance, communication efficiency, and seamless operational flow. This position is ideal for someone who is highly detail-oriented, tech-savvy, and committed to delivering excellent internal and external service.

REQUIRED CORE COMPETENCIES

• Attention to Detail: Maintains accurate records, compliance documents, schedules, and employee files with precision.

• Communication Skills: Communicates clearly, professionally, and empathetically across multiple departments (HR, Nursing, Admin, Scheduling).

• Critical Thinking: Able to prioritize tasks, anticipate needs, and make sound decisions based on company policies and operational demands.

• Time Management: Efficiently manages multiple responsibilities, deadlines, and urgent scheduling needs with minimal oversight.

• Confidentiality & Compliance: Upholds HIPAA requirements, ethical standards, accreditation readiness, and regulatory obligations.

• Technical Proficiency: Strong skills in Google Workspace, Microsoft Office, hiring platforms, scheduling systems, and data management tools.

WHAT YOU WILL DO

HR & Hiring Support

• Assist in recruiting, interviewing, onboarding, document collection, and ensuring regulatory hiring compliance.

• Set up orientations, track applicant status, ensure completion of references, and maintain compliance with hiring criteria.

• Update job postings regularly and communicate with HR leadership regarding hiring needs, progress, and onboarding updates.

Employee Documentation & Compliance

• Maintain employee files, credentials, in-services, evaluations, PTO lists, references, and audit-ready regulatory documents.

• Log employee demographics, reviews, and compliance documentation on company spreadsheets and accreditation templates.

• Support adherence to company policies, disciplinary procedures, and documentation requirements.

Scheduling & Logistics

• Schedule caregiver shifts efficiently while minimizing overtime and ensuring proper caregiver-to-client matching.

• Manage callouts, lateness, no-shows, adjustments, and reassignment of caregivers in real time.

• Collaborate with the Scheduling Coordinator to meet coverage needs, promote exemplary staff, and address performance issues.

• Support scheduling for DON/RN, including assessments, orientations, skills evaluations, and time-sensitive home visits.

Administrative, Communication & Customer Service

• Build strong relationships with caregivers and clients to ensure engagement, retention, and satisfaction.

• Collect employee and client reviews, address concerns, and collaborate with HR, Nursing, and Admin to resolve issues.

• Manage office calendar, communication channels, structured filing systems, and document organization (digital & hard copy).

• Maintain operational readiness for audits, emergency preparedness scheduling, and company-wide compliance initiatives.

Technology & System Management

• Use and maintain software platforms including AxisCare, Zoho, Paradox (or similar), Google Calendar Share, and company learning portals.

• Create, update, and manage spreadsheets, logs, and documents essential to HR, scheduling, and quality improvement processes.

WHAT WE LOOK FOR

• Education: Associate Degree required. English language proficiency is essential.

• Experience: Preferably with healthcare-related work or familiarity with healthcare disciplines and compliance.

• Technical Skills: Proficient in Google Workspace, MS Word/Excel, and hiring/scheduling systems; able to learn new software quickly.

• Mindset: Self-starter who is proactive, adaptable, empathetic, and able to think critically under pressure.

• Communication: Strong verbal and written English communication with excellent grammar and proofreading skills.

• Requirements: Must pass background checks and/or drug screenings; ability to communicate using mobile translator tools when needed.

WHAT WE OFFER

• Salary Range: Php 35,000 – 37,500

• Industry: Healthcare Support Services

• Job Type: Full-time

• Work Shift: 8:00 AM – 5:00 PM EST (USA)

• Workdays: Monday to Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages

• Permanent work-from-home setup

• Company equipment provided

• Internet stipends upon regularization

• HMO Coverage

• PTO credits and service incentive leaves

• Major spring and winter company live events

• Monthly employee appreciation virtual events

• Company-provided career skills training courses

• A company culture focused on your personal and professional growth

About DCX

DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.

We look forward to receiving your application and getting to know you better

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us