Facilities Manager, Soft Services

Job Summary:

CBRE is seeking a highly motivated and experienced Facilities Manager to oversee and optimize the soft services aspects of our managed facilities. This role will be responsible for ensuring a positive and productive environment for our clients and their employees, focusing on tenant experience, operational efficiency, and regulatory compliance. The ideal candidate will possess strong communication, organizational, and problem-solving skills, with a proven ability to coordinate with stakeholders, manage vendors, and drive site initiatives.

Key Responsibilities:

• Tenant/Client Relationship Management:

• Serve as the primary point of contact for tenant/client inquiries and concerns related to soft services.

• Proactively build and maintain strong relationships with tenants/clients, understanding their needs and proactively addressing them.
• Conduct regular tenant surveys and feedback sessions to identify areas for improvement and enhance the overall tenant experience.
• Collaborate with CBRE property management and other relevant teams to ensure seamless service delivery and tenant satisfaction.

• Vendor Management & Supply Chain:

• Manage and oversee all soft services vendors, including but not limited to:

  • Cleaning and janitorial services
  • Landscaping and grounds maintenance
  • Security services
  • Catering and vending services
  • Negotiate and manage vendor contracts, ensuring adherence to service level agreements (SLAs) and budgetary constraints.
  • Conduct regular vendor performance reviews and identify opportunities for improvement.
  • Oversee supply chain management for soft services, including inventory control, ordering, and distribution of necessary materials.
  • Site Operations & Events:

• Plan, coordinate, and execute site initiatives, including events, programs, and activities designed to enhance tenant engagement and community building.

• Manage and maintain site aesthetics, ensuring a clean, organized, and welcoming environment.
• Oversee and manage the reception area and related services (mail, package handling, etc.).
• Manage and maintain all site signage and wayfinding.

• Safety, Health, and Environment (OSH) & Compliance:

• Possess a strong understanding of Occupational Safety and Health (OSH) regulations and ensure compliance within the facility. (SO4 Knowledgeable)

• Conduct regular safety inspections and identify and address potential hazards.
• Coordinate and facilitate safety training programs for tenants and relevant staff.
• Work with the property management team to ensure compliance with all relevant local, state, and federal regulations.

• Business Continuity Planning (BCP):

• Participate in the development and implementation of business continuity plans (BCP) for the facility.

• Assist in the preparation of emergency response procedures and conduct regular drills.
• Ensure the availability of essential soft services during emergency situations.

• Financial Management:

• Assist in the development and management of the soft services budget.

• Monitor expenses and identify opportunities for cost savings.
• Prepare and submit financial reports as required.

• Reporting & Documentation:

• Prepare regular reports on soft services performance, including key performance indicators (KPIs).

• Maintain accurate records of vendor contracts, service agreements, and other relevant documentation.
• Utilize CBRE systems and tools for work order management, reporting, and communication.

Qualifications:

• Education: Bachelor's degree in Facilities Management, Business Administration, or a related field preferred.
• Experience: Minimum of 3-5 years of experience in facilities management, with a strong focus on soft services.

• Skills:

• Excellent communication, interpersonal, and customer service skills.

• Strong organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.
• Proven vendor management and negotiation skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Knowledge of OSH regulations and safety practices (SO4 Knowledgeable).
• Experience with business continuity planning (BCP) and emergency response procedures.
• Ability to work independently and as part of a team.
• Ability to analyze data and identify trends.
• Experience in event planning and execution.

This job description is intended to provide a general overview of the position and does not encompass every task or responsibility that may be required. The employee may be required to perform other duties as assigned.