Labor Relations Officer

2 days ago

Ortigas Metro Manila, Philippines vCustomer Philippines, Inc. Full time ₱300,000 - ₱600,000 per year

We're Hiring: Labor Relations Officer

Work Where People Matter

At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.

Why You'll Love It Here

· Growth you can see – promotions and career paths await

· Learning that sticks – trainings to sharpen your skills

· A workplace that cares – inclusive, supportive, and people-first

· Health coverage you can count on

· Rewards when you refer friends to join the team

Your Day-to-Day:

  • Responsible for end-to-end lifecycle of all employees which includes On-boarding, Development, Management and Off boarding.
  • Consultant to employees for DOLE-mandated rights and interest
  • Provision of advise for OM, SS and TLs on how to deal with employees
  • Develop company policy and procedure
  • Grievance handling, mediating and arbitrating between disputing parties
  • Lead administration of due process for all Termination Cases, End of Contract and End of Training Contract Cases. (NTE, Administrative Hearing, Notice of Decision)
  • Conducts investigation for administrative cases
  • Prepare legal paperworks like letter of agreement, quitclaim, affidavits etc.
  • Any upcoming tasks/projects given by HR Manager and Labor Relations Team Leader

What We're Looking For:

  • Graduate of Psychology, Human Resources Management or any Business or Legal related course
  • Has at least 2 years and above experience in the same field.
  • Good communication skills, able to provide advice and counsel in difficult conflicts and disputes
  • Interpersonal skills are essential for this role. A Specialist must be able to converse and connect with people with different backgrounds.
  • Excellent writing and research skills. Labor Relations specialists will constantly use research to retrieve relevant data, analyse alternatives, offer recommendations, and impact outcomes
  • Leadership skills. Able to spearhead a communication with many different groups to bring conflicts to resolution.
  • Strong Legal knowledge on relevant employment laws and Labor Code of the Philippines
  • Highly motivated and career-oriented
  • Knowledge of Microsoft Office Suite

Work Setup

Location: Ortigas, Pasig City (Hybrid)

Shift: Dayshift, Monday-Friday

About Tech Mahindra Philippines

We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.

Your Next Move

If you're ready for a role where you can grow, make a difference, and enjoy the ride — we'd love to meet you. Apply today and let's get started.

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