Digital Solution Account Manager Associate

1 week ago

Pasig, National Capital Region, Philippines RealPage, Inc. Full time $40,000 - $80,000 per year

Overview
The
Digital Account Manager
will focus on driving engagement, retention, and adoption of RealPage solutions for our long-tail customers. This position will engage with current customers through various outreach strategies. This position will also connect with customers to help them drive usage of our solutions and achieve more value.

Responsibilities

  • Understand customer value drivers and engage with customer to drive usage and adoption.
  • Use omnichannel outreach to connect with current customers through a variety of channels including email, phone, and LinkedIn.
  • Send digital collateral and conduct webinars to drive adoption for better use of the solutions.
  • Understand customer products and identify value drivers.
  • Capture customer feedback, issue and pain points and initiate support, follow-up, and drive resolution where appropriate.
  • Use key strategy focuses to improve retention and churn avoidance through digital customer engagement.
  • Provide feedback on effectiveness of outreach channels to leadership based on interactives.
  • Achieve productivity requirements on outreach to ensure coverage and touch points across assigned customer base.
  • Document outreach, issues, and feedback in salesforce to capture interaction.
  • Identify and research current customer needs. Review campaign reports, dashboards and scorecards including recommendations for improving engagement results and the customer experience.
  • Use customer data and insights to identify expansion opportunities.
  • Ensure customer campaigns and outreach activities are properly documented in salesforce as well as updates to master account records to ensure most accurate customer data and insight is tracked.

Qualifications

  • Bachelor's degree preferred. 3 years of experience on an account management or client success team/framework and/or an operations role with client interactions
  • Experience with providing superior customer experience that exceeds expectation.
  • Customer centric mindset Must be organized, have good time management skills, and a good working knowledge of basic computer applications including Microsoft Office Demonstrated effective use of customer data to drive outcomes Experience with customer outreach with a variety of channels including phone, email and web
  • Experience with Salesforce or CRM is a plus
  • Excellent written, verbal, presentation, and interpersonal communication skills
  • Self-starter approach, with ability to consistently meet and exceed objectives and take on more responsibility as time permits.
  • Strong problem-solving skills

Physical Demands and Working Conditions While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.

  • Digital Ads Associate

    1 week ago

    Pasig, National Capital Region, Philippines New Age Digital PH Full time ₱25,000 - ₱30,000 per year

    Company DescriptionNew Age Digital (NAD)is a digital marketing company established in2019. We offer expert services such as social media management, branding, digital ads, content creation, and more to help businesses succeed online. We focus on building authentic relationships with your audience to drive sales and growth. Contact us ator visitto learn...

  • Account Manager

    1 week ago

    Pasig, National Capital Region, Philippines Acceligent Solution, Inc. Full time ₱600,000 - ₱1,200,000 per year

    JOB DESCRIPTION FOR ACCOUNT MANAGERThe Company:Acceligent Solution Inc. is an Information and Communication Technology (ICT) integrator that has been providing comprehensive network infrastructure solutions and managed services to clients since 2014.What Are We Looking For?We are seeking an Account Manager to build strong client relationships, manage...

  • Digital Account Manager

    1 week ago

    Pasig, National Capital Region, Philippines Avyan Global Full time $80,000 - $120,000 per year

    DIGITAL ACCOUNT MANAGERWe're looking for a driven and detail-orientedDigitalAccount Managerto join our Client Services team.Job PurposeAs aDigitalAccount Managerat Avyan, you are responsible for overseeing your client's business, successful campaign execution by ensuring any output is of high quality and timelines are met, and maintaining strong client...

  • Sales Associate

    1 week ago

    Pasig, National Capital Region, Philippines Acceligent Solution, Inc. Full time ₱250,000 - ₱500,000 per year

    JOB DESCRIPTION FOR SALES ASSOCIATEThe Company:Acceligent Solution Inc. is an Information and Communication Technology (ICT) integrator that has been providing comprehensive network infrastructure solutions and managed services to clients since 2014.What are we looking for?A sales associate plays a vital role in providing excellent customer service by...

  • Digital Ads Associate

    7 days ago

    Pasig, National Capital Region, Philippines New Age Digital Corp. Full time ₱250,000 - ₱300,000 per year

    Qualifications:Bachelor's Degree in Advertising or in any relevant fieldHas experience setting up/running Ads (Meta, Google, Tiktok)Willing to be trained and mentoredExcellent communication, collaboration, and time management skillsPassion for our industryCan work and collaborate with a teamWilling to work 2x a week on-site (Kapitolyo, Pasig)Bonus points if...

  • Sr. Account Manager

    1 week ago

    Pasig, National Capital Region, Philippines Acceligent Solution, Inc. Full time $60,000 - $80,000 per year

    JOB DESCRIPTION FOR SR. ACCOUNT MANAGERThe Company:Acceligent Solution Inc. is an Information and Communication Technology (ICT) integrator that has been providing comprehensive network infrastructure solutions and managed services to clients since 2014.What Are We Looking For?We are seeking an Senior Account Manager to build strong client relationships,...

  • Senior Account Manager

    1 week ago

    Pasig, National Capital Region, Philippines Acceligent Solution, Inc. Full time ₱800,000 - ₱1,200,000 per year

    JOB DESCRIPTION FOR SENIOR ACCOUNT MANAGERThe Company:Acceligent Solution Inc. is an Information and Communication Technology (ICT) integrator that has been providing comprehensive network infrastructure solutions and managed services to clients since 2014.What Are We Looking For?We are seeking an Senior Account Manager to build strong client relationships,...

  • Accounting Associate

    3 days ago

    Pasig, National Capital Region, Philippines Nuworks Interactive Labs, Inc. Full time $40,000 - $60,000 per year

    [OPEN TO FRESH GRADUATES] The Accounting Associate is responsible for supporting the financial activities within our dynamic digital marketing agency. This role involves maintaining accurate financial records, processing transactions, and ensuring compliance with accounting principles. The Accounting Associate will collaborate with the finance team to...

  • Accounting Associate

    3 days ago

    Pasig, National Capital Region, Philippines NuWorks Interactive Labs, Inc. Full time ₱600,000 - ₱1,200,000 per year

    [Open to Fresh Graduates]Work Setup: Hybrid (3x a week on site at our Ortigas Office)The Accounting Associate is responsible for supporting the financial activities within our dynamic digital marketing agency. This role involves maintaining accurate financial records, processing transactions, and ensuring compliance with accounting principles. The Accounting...

  • Senior Account Associate

    1 week ago

    Pasig, National Capital Region, Philippines FEdCenter Management Consulting Inc. Full time ₱360,000 - ₱480,000 per year

    The Senior Account Associate is responsible for driving revenue growth by acquiring new customers, maintaining strong relationships with existing accounts, and executing account planning and strategic planning to maximize business opportunities. This role requires a deep understanding of the company's product lines, from the run rate of laptops, PCs,...