Technical Product Manager

3 days ago

Manila, National Capital Region, Philippines nXscaleSolutions Full time $90,000 - $120,000 per year

What you will do:

  • Primary Liaison – Act as the main technical point of contact for clients and service providers, ensuring clear, consistent, and effective communication of technical details between the organization and key external stakeholders.
  • Strategic Meetings - Organize and facilitate technical discussions, translating complex IT concepts into clear, actionable insights. Ensure all stakeholders are aligned on progress, challenges, and upcoming milestones.
  • Technical Insight - Build a deep understanding of the client's IT infrastructure, project requirements, and technical pain points. Offer strategic recommendations and solutions while effectively translating complex technical concepts for non-technical stakeholders—and vice versa.
  • Expectation Management - Clearly define and communicate technical requirements, timelines, and deliverables to both clients and internal teams, ensuring alignment, transparency, and shared understanding throughout the project lifecycle.
  • Risk Management -  Identify risks related to non-compliance and regulatory requirements, and implement proactive strategies to mitigate potential issues before they impact project outcomes.
  • Documentation Mastery - Maintain comprehensive and accurate documentation of technical discussions, decisions, system integrations, and project milestones. Ensure all technical requirements and changes are thoroughly recorded for transparency and continuity.
  • Project and Issue Management
  • Compliance Oversight: Ensure all technical projects comply with internal policies, industry standards, and applicable regulations. Monitor adherence throughout project documentation and implementation phases.
  • Coordination Specialist: Support the preparation of technical reports, integrate stakeholder feedback, and coordinate with cross-functional teams to resolve project-related issues efficiently.
  • Escalation Point: Serve as the primary escalation contact for complex technical issues, collecting critical information and collaborating with internal teams and external partners to drive timely resolutions.
  • Proactive Problem Solving: Leverage technical expertise to anticipate potential challenges and propose preventive solutions. Deliver recommendations aligned with client needs and technical specifications.
  • On-site Activities: Lead and support on-site technical tasks during post-audit reviews, ensuring compliance-related findings are addressed and properly documented.
  • Training Facilitation: Conduct knowledge-sharing sessions and training for internal teams and clients. Promote best practices in system usage and introduce emerging technologies or methodologies as needed.

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