CSR- Open for all

2 weeks ago

Zapote Metro Manila, Philippines AUXILIA INC Full time ₱150,000 - ₱250,000 per year
Job Summary

We are looking for motivated and customer-focused individuals to join our call center team. As a Customer Service Representative (CSR), you will be responsible for assisting customers over the phone, answering inquiries, providing solutions, and ensuring a positive customer experience.


Key Responsibilities
  • Handle incoming and outgoing customer calls in a professional manner
  • Respond to customer inquiries about products, services, billing, and account information
  • Provide accurate information and effective solutions
  • Escalate complex issues to the appropriate department when necessary
  • Maintain customer records and update information in the system
  • Meet daily/weekly performance targets (AHT, CSAT, attendance, etc.)
  • Follow call center procedures and quality standards
  • Ensure high levels of customer satisfaction

Qualifications
  • Open for all applicants – no experience required (training provided)
  • High School Graduate / Senior High School Graduate / College Level or Graduate
  • Good communication skills (verbal and written)
  • Basic computer and typing skills
  • Ability to handle stressful situations and resolve issues calmly
  • Willing to work on shifting schedules, weekends, and holidays
  • Team player with a positive attitude

Benefits
  • Competitive salary + performance incentives
  • Paid training
  • Health insurance (HMO)
  • Paid leaves and other company benefits
  • Opportunities for career growth and promotion

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