HR Generalist

About Us
At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, , ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes.

About The Role
We are seeking a dynamic and detail-oriented
HR Generalist
to provide comprehensive HR support across multiple functions. This role will act as a key resource for first-line managers, assist with employee relations, employee services, oversee on-offboarding, and support various HR initiatives, including employee movements, policy coordination, and data analytics.

This position is
full onsite (5 days per week in office)
and is located in
Four/Neo Building, Fort Bonifacio, Taguig City.
About The Team
The HR Team at Auctane Philippines Inc. is dedicated to serving the needs of the business and the team members who keep it running. As a team, we work across employee relations, talent acquisition, HR operations, talent management, health and welfare benefits, compensation, company and statutory benefits management, HR services, rewards management, performance management, learning and development, and project management. Though we're a fast-moving team with a lot of responsibilities, we work together to ensure that every aspect of an employee's experience is thoughtfully considered and weighed against the values of the organization.

What will you be doing?

Generalist HR Support

• Serve as the first point of contact for first-line managers, addressing HR-related questions and guiding them on policies and best practices.
• Assist in employee relations (ER) cases by gathering data, documenting concerns, and escalating when necessary.
• Provide HR data analytics and reporting support to help drive informed decision-making.

Employee Engagement & Relations

• Support HR initiatives and programs that promote employee engagement, wellness, DEI, culture-building, and organizational development.
• Handle basic workplace and employee concerns and escalate complex cases when necessary in alignment with labor laws and company policies
• Provide guidance to employees on HR policies, benefits, and compliance-related queries.
• Organize and coordinate company engagement activities, celebrations, townhalls, and employee recognition programs.
• Conduct regular surveys, check-ins and feedback sessions to gauge and promote employee satisfaction and retention.

Compensation & Benefits (C&B) Management

• Administer payroll inputs and ensure accurate and timely processing in coordination with Finance/Payroll.
• Manage employee compensation and benefits programs, ensuring alignment with company policies and market standards.
• Handle government-mandated benefits (SSS, PhilHealth, Pag-IBIG, BIR) including reporting, loans, claims, and contributions.

Government Statutory Benefits & Compliance

• Ensure compliance with DOLE, BIR, and other labor and government regulations.
• Prepare, monitor, and submit mandatory government reports and compliance documents.
• Assist during audits and regulatory inspections.

Offboarding & Policy Coordination

• Own the offboarding process, ensuring smooth transitions, compliance, and communication with key stakeholders.
• Coordinate updates and maintenance of the employee handbook to ensure alignment with company policies and legal requirements.

Facilities & Workplace Management

• Oversee allocation and upkeep of lockers, sleeping quarters, parking slots, meeting rooms, and common areas.
• Ensure cleanliness, orderliness, and proper maintenance of office facilities, including pantries and canteens.
• Supervise general services providers (janitorial, messengerial, security, clinic staff) to ensure compliance with service-level agreements (SLAs).
• Monitor and coordinate with third-party vendors for facilities-related services and repairs.
• Enforce security, safety, and health protocols within the workplace.
• Ensure facilities are aligned with company policies, employee well-being standards, and regulatory compliance.

General Services & Administration

• Manage contracts and service agreements with facility-related vendors (canteen, janitorial, clinic, messengerial).
• Coordinate preventive maintenance and repair of office equipment and utilities.
• Monitor office supplies and pantry inventory; ensure cost-effective utilization.
• Facilitate employee requests for facilities and services support.
• Prepare facilities-related reports (usage, costs, compliance, incident reports).

HR Analytics & Reporting

• Generate and analyze HR metrics (turnover, headcount, absenteeism, etc.) to support business decisions.
• Prepare regular HR dashboards and compliance reports for management

Office Hours & Ad Hoc HR Support

• Host regular office hours to address HR-related questions and provide guidance to employees.
• Manage various HR data-related tasks, including data entry, audits, and research on industry trends.

What are we looking for?

• Experience:
  Bachelor's degree in Human Resources, Psychology, Business Administration, or related field. 2–4 years of HR Generalist experience with strong exposure to C&B, government statutory benefits, and compliance.
• Skills:
  Strong data management, research, and analytical abilities; excellent problem-solving and communication skills. Excellent problem-solving, organizational, and communication skills. Above-average people management and interpersonal skills. Ability to handle sensitive and confidential information with integrity.

Knowledge:
Familiarity with HR policies, solid knowledge of Philippine labor laws, government-mandated benefits, and compliance reporting,

What will make you stand out?

• Proficiency in HRIS systems
• Proficiency in navigating government agencies websites and online platforms.
• Proficiency in Google Office and MS Office applications.
• Data reporting tools are a plus

The Tech

Google Suite, HRIS

What do we offer?

1. Health & Well-being
Auctane prioritizes the health and well-being of our employees and their families.

HMO Medical Insurance:

• Tiered Maximum Benefit Limit (MBL) based on job level.
• Comprehensive coverage for the employee and up to two (2) dependents.

Dental Insurance:

• Coverage for essential dental care services.

Mental Health & Employee Assistance Program (EAP):

• Access to confidential counseling and support services for mental health and personal challenges.

Wellness Program:

• Initiatives and resources designed to promote physical and mental well-being.
• Financial Security & Compensation Enhancements We offer benefits aimed at providing financial stability and enhancing your overall compensation.

Life Insurance:

• Financial protection for your loved ones.

Accidental Death and Dismemberment (AD&D) Insurance:

• Additional financial protection in the event of accidental death or dismemberment.

Meal and Clothing Allowance:

• Up to 3,000 PHP per month for meal and clothing expenses.

Bonuses and Supplemental Income:

• Opportunity to earn extra wages through company contests and incentives.
• Time Off & Work-Life Balance Auctane recognizes the importance of rest and personal time for a healthy work-life balance.

Paid Vacation Days:

• 15 paid vacation days per year, with additional days increasing with tenure.

Paid Sick Days:

• 15 paid sick days per year.

Paid Holidays:

• Observation of statutory national and local holidays.

Bereavement Leave:

• Supportive leave in times of personal loss.
• Professional Development & Recognition We invest in your continuous growth and acknowledge your contributions to Auctane's success.

Education Benefits:

• Support for continuous learning and professional development.

Referral Program:

• Incentives for recommending great talent to join the team.