Head of Enterprise Support Services

1 day ago

Taguig, National Capital Region, Philippines GCash (MYNT - Globe Fintech Innovations, Inc.) Full time $90,000 - $120,000 per year

Head of Enterprise Support Services

The Head of Enterprise Support Services will lead and optimize IT Service Management

functions, ensuring efficient and reliable IT support operations. This role involves

overseeing traditional IT service processes like incident, problem, and change

management, while also strategically integrating user experience principles to enhance

employee satisfaction and ease of IT interaction. The Head of Enterprise Support

Services will be responsible for driving operational excellence, continuous improvement,

and the effective delivery of IT services.

Qualifications:


• Bachelors Degree holder of any Computer related course.


• Minimum 10 years experience in IT Service Management, with a focus on

improving operations and user experience.


• Strong leadership and communication skills, capable of managing teams and

engaging stakeholders.


• In-depth understanding of IT service processes, best practices, and relevant

technologies, including automation and self-service.


• Analytical and problem-solving abilities.

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