Account Manager I

4 days ago

Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱900,000 - ₱1,200,000 per year

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? 

As an Account Manager I in the Global Billing Operations Inquiry Management function, you will conduct investigations and research to support global Commercial & Investment Bank clients. You will handle billing inquiries, analyze errors, propose process improvements, and maintain strong cross-functional partnerships to ensure issues are resolved satisfactorily.

Job Responsibilities:

  • Address billing inquiries from global Commercial & Investment Bank clients.
  • Analyze errors and control breakdowns, determine root causes and trends, and oversee remedial actions.
  • Perform impact calculations and post invoice adjustments and reversals.
  • Evaluate procedural gaps, scope cross-operational impact, and recommend process improvements.
  • Monitor and report key operational performance indicators and risks to management, focusing on process improvements and consistency.
  • Present key messages to a wide audience, including executive stakeholders, and escalate key risks/issues to Senior Management.
  • Maintain collaborative relationships with internal partners, including Client Services, Sales/Relationship Management, Product Management, Pricing, Financial Controllers, Compliance, Risk Management, and Controls.
  • Build communication lines and ensure cross-functional partnership within the distributed operating model.
  • Ensure all issues are resolved in a satisfactory manner.

Required qualifications, skills, and capabilities:

  • Minimum 3 years of banking or finance operations experience required.
  • Ability to prioritize and respond to changing work patterns.
  • Strong analytical and problem-solving abilities with attention to detail.
  • Flexible approach to work and ability to embrace corporate change.
  • Strong ability to learn new products and processes.
  • Strong risk and control awareness, with the ability to prioritize workloads and meet critical deadlines.
  • Confident communication skills in all mediums with internal and external clients.
  • Ability to understand end-to-end processes and associated details.

Preferred qualifications, skills, and capabilities:

  • Experience in billing operations is a plus.
  • Bachelor's degree or equivalent preferred.

Shift Sched: Mid, 2pm-11pm or 3pm-12am PHT

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