Compliance Officer

This role is designed to support the team members onshore in maintaining up-to-date compliance across our operations. The responsibilities include:

• Inputting footage into our Google AI system
• Sending and assisting with reports
• Supporting the onboarding process to ensure accuracy and compliance
• General administrative assistance related to compliance

Key Responsibilities & Area Task

Compliance & Risk Support

• Assist in updating and maintaining compliance registers, risk assessments, and WHS documentation
• Monitor incoming incident and surveillance reports, prepare documentation, and support investigation processes
• Maintain records for NHVAS, Basic Fatigue Management (BFM), and Electronic Work Diaries (EWD)
• Assist in ensuring company policies and procedures remain current and accessible
• Prepare reporting packs for internal and external stakeholders as required

Training & Onboarding

• Support onboarding process by creating driver training packs and uploading into the LMS
• Enroll drivers into online training and assist in maintaining completion records
• Assist with compliance-related communications and follow-up from training sessions
• Coordinate virtual inductions with support from onshore team

Customer Service & Support

• Monitor customer compliments and complaints received and ensure they are logged and escalated appropriately
• Support RACQ event queries by documenting operator feedback and incident info
• Assist in preparing reports for review by the GM and compliance team

Administration & Reporting

• Complete data entry and digital filing of all compliance-related records
• Assist in preparing summaries for audits, inspections, and quality reviews
• Manage and maintain up-to-date versions of policies, SOPs, and quality documents
• Coordinate with onshore management to track uniform and equipment issues logged through internal systems

Quality, Safety & Environmental

• Maintain reporting registers for drug and alcohol test logs, first aid kit updates, and tag & test records (data entry only)
• Assist in tracking WHS compliance tasks, including staff follow-ups
• Support the digital collation of safety toolbox topics, site audit summaries, and action items

Other Duties

• Support general admin, research, document formatting, or compliance preparation work as directed
• Liaise with other offshore team members to share best practices and maintain high-quality reporting standards

Skills, Experience & Behaviour

Skills & Knowledge

• Strong attention to detail and accuracy
• Excellent written English and confident in formal communication
• Solid understanding of administrative procedures and record-keeping
• Intermediate to advanced Microsoft Office (especially Word, Excel, and Outlook)
• Experience with reporting software or cloud-based filing systems (e.g., SharePoint, OneDrive, Google Drive)
• Organised and able to work under tight deadlines with minimal supervision
• Familiarity with Australian WHS or transport compliance systems (advantageous)

Experience & Qualifications

• Minimum 2 years of experience in an administration, compliance, or support role
• Experience working with Australian-based businesses (preferred)
• Background in transport or logistics support (highly regarded)
• Business, Administration or Compliance-related certification (desirable)

Behavioural Expectations

• High level of integrity and discretion when handling sensitive information
• Proactive approach to resolving problems and improving systems
• Willingness to learn, grow, and adapt to evolving needs
• Professional and respectful communication style
• Positive, team-oriented mindset with a strong work ethic