Team Supervisor- Lead the largest Billing and Financial campaign

2 weeks ago

Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱360,000 - ₱540,000 per year

The Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team regarding loan procedures.

Job Role & Responsibilities

  • Manage Team consisting of 12-20 residential mortgage resources;
  • Monitor and send daily production emails with quality/production tips, current production challenges, plans to maintain Service Level Agreements, etc;
  • Motivate and lead the team to success using recognition, team-building activities, and positive reinforcement set and manage production and quality expectations;
  • Pipeline Management to ensure SLA metrics are met each day;
  • Communicate and interact with the other managers, as well as the Quality Review and Performance;
  • Handle team members One-on-One coaching sessions to identify and track improvement, hold daily/weekly huddles to discuss results from previous days, changes, etc;
  • Function as a SME and lend assistance for questions and scenarios, ensure trends are provided to Unit Manager for the implementation of job aids, training tool updates, etc;
  • Develop and implement a timeline to achieve targets;
  • Train team members to maximize their potential.

Qualifications & Experience

  • Preferably bachelor's degree graduate.
  • Excellent written and oral communication skills
  • Miinimum of 2 years of experience as an Operations Team Lead in BPO Industry
  • MUST HAVE BILLING EXPERIENCE
  • Experience in banking/lending, finance, insurance, or US mortgage default servicing or performing servicing (desirable but not necessary)
  • Good familiarity with Microsoft Office (PPT and Excel)
  • Confidence and skillful negotiating skills
  • Willing to be assigned in Cebu City or Mandaue City
  • Available start dates: Oct 20, 27

Job Types: Full-time, Permanent

Pay: Up to Php45,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • Highest educational attainment:
  • Total BPO international voice experience:
  • Total Team Lead experience in international set-up:
  • Unemployed:

Language:

  • English (Required)

Location:

  • Cebu (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

  • Supervisor - Team Lead for Financial Billing account

    2 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱360,000 - ₱540,000 per year

    Job opening: Team Leader | Pure On-site arrangmentTarget onboarding date: Nov 17Main QualificationsBachelor's degree preferred.Minimum of 2 years experience in a supervisory role within the BPO industry.Preferably with Billing experience.Background in banking, finance, insurance, or US mortgage servicing is a plusProficient in Microsoft Office (especially...

  • Billing Team Supervisor – 30K Sign-On Bonus

    5 days ago

    Cebu City, Central Visayas, Philippines Moder Solutions Inc. Full time ₱420,000 - ₱540,000 per year

    We're looking for a results-driven Team Supervisor to join Moder Solutions Inc. in Cebu If you have a strong background in billing, customer service, and leadership, especially within the contact center, BFSI, or mortgage space, we want to hear from you. What You'll Be DoingSupervise and guide a team of 12–20 mortgage analystsMonitor team performance,...

  • Team Lead

    1 week ago

    Cebu City, Central Visayas, Philippines Moder Solutions Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Job SummaryThe Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team...

  • Team Lead

    2 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱275,000 - ₱450,000 per year

    Position: Team Leader - Billing AccountLocation: 1Nito Tower, Archbishop Reyes Ave, Lahug, Cebu City | Pure ONSITEJob Description:Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence,...

  • Mortgage Team Lead

    2 days ago

    Cebu City, Central Visayas, Philippines Moder Full time ₱30,000 - ₱60,000 per year

    Job SummaryThe Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team...

  • Mortgage Team Lead

    2 days ago

    Cebu City, Central Visayas, Philippines Moder Full time ₱1,500,000 - ₱2,500,000 per year

    Job SummaryThe Team Supervisor/Lead will oversee a team of analysts and senior analysts within the process function. The ideal candidate should display a strong commitment to providing excellent service when interacting with clients, process stakeholders, and operations team members. Additionally, the Team Lead will address questions from their team...

  • Operations Team Supervisor

    1 week ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱96,000 - ₱600,000 per year

    We're seeking a dynamic Operations Supervisor to lead a team of mortgage processing professionals. This role is ideal for someone with strong leadership skills, a passion for coaching, and a commitment to delivering high-quality service in a fast-paced BPO environment.Location: 1 NITO TOWER, Lahug Cebu | Work On-siteMain ResponsibilitiesSupervise a team of...

  • Operations Team Supervisor

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱360,000 - ₱540,000 per year

    About the RoleWe're seeking a dynamic Operations Supervisor to lead a team of mortgage processing professionals. This role is ideal for someone with strong leadership skills, a passion for coaching, and a commitment to delivering high-quality service in a fast-paced BPO environment.Key ResponsibilitiesSupervise a team of 12–20 mortgage specialistsTrack...

  • Team Leader- Billing and Financial account

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱360,000 - ₱540,000 per year

    Job Title: Team LeadStart date: ASAPLocation: CebuAccount: FinancialWork arrangement: Return to officeShift: GraveyardRecruitment process: HR Interview, Assessment and Final InterviewMain Requirements: -At least 2nd year in college with no back subjects. -Must have at least 2 years of solid Team Lead experience in BPO International set-up. -Amenable to start...

  • Highly Competitive Team Leaders for BILLING ACCOUNT

    2 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱360,000 - ₱540,000 per year

    About the RoleWe're seeking a dynamic Operations Supervisor to lead a team of mortgage processing professionals. This role is ideal for someone with strong leadership skills, a passion for coaching, and a commitment to delivering high-quality service in a fast-paced BPO environment.Key ResponsibilitiesSupervise a team of 12–20 mortgage specialistsTrack...