Billing Team Supervisor – 30K Sign-On Bonus

7 days ago

Cebu City, Central Visayas, Philippines Moder Solutions Inc. Full time ₱420,000 - ₱540,000 per year

We're looking for a results-driven Team Supervisor to join Moder Solutions Inc. in Cebu If you have a strong background in billing, customer service, and leadership, especially within the contact center, BFSI, or mortgage space, we want to hear from you.


What You'll Be Doing
  • Supervise and guide a team of 12–20 mortgage analysts
  • Monitor team performance, ensuring daily output and quality KPIs are met
  • Conduct coaching sessions, huddles, and performance check-ins
  • Act as the Subject Matter Expert (SME) and liaison with internal departments
  • Drive productivity and morale through recognition and support
  • Help the team meet or exceed SLA commitments

Who We're Looking For
  • Bachelor's degree is preferred
  • 1–2 years in a contact center or customer service role
  • At least 1 year of experience leading a team or supervising agents
  • Billing experience is required
  • Familiarity with US mortgage servicing, lending, banking, or BFSI is a strong plus
  • Strong English communication skills and proficiency in MS Office
  • Must be willing to work onsite in Cebu City or Mandaue

Start Dates You Can Choose From:
  • October 6, 20, 27 or 29

Perks & Compensation
  • Competitive salary: ₱35,000–₱45,000/month
  • ₱30,000 Sign-On Bonus
  • HMO coverage + 1 free dependent
  • Life insurance coverage
  • Free parking
  • Opportunity to lead a growing, high-impact team

Location
  • Onsite work at our JDN IT Square or 1Nito Tower office
  • Full-time role

Ready to step up in your leadership career? Apply today and be part of a company that invests in talent, rewards performance, and values team success.

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