Financial Account

2 days ago

Antipolo City, Calabarzon, Philippines Movate Full time ₱250,000 - ₱500,000 per year

Job Title: Customer Service Representative

Location: Antipolo

Schedule: Shifting Schedules

Employment Type: Full-Time

Job Summary:

We are seeking a dedicated and professional Call Center Customer Service Representative to join our team, providing excellent service to customers in a financial services environment. The primary responsibility will be assisting customers with inquiries related to debit card accounts, transactions, account management, and troubleshooting. The ideal candidate will be customer-focused, detail-oriented, and have the ability to handle complex financial inquiries with professionalism and efficiency.

Key Responsibilities:

  • Customer Support: Handle inbound calls related to debit card accounts, including inquiries on account balances, transactions, card activation, and general account management.
  • Issue Resolution: Assist customers with resolving issues such as transaction disputes, card replacements, fraud alerts, and card activation.
  • Account Management: Guide customers on how to access and manage their debit card accounts, including assisting with PIN resets, card renewals, and providing account information.
  • Problem Solving: Investigate and resolve complex customer issues related to debit card transactions, ensuring timely resolution while maintaining high levels of customer satisfaction.
  • Documentation: Accurately record customer interactions in the CRM system, including all relevant details and follow-up actions.
  • Compliance: Adhere to all company policies, procedures, and regulatory requirements related to financial services, including privacy laws and security protocols.
  • Collaboration: Work closely with other team members and departments to resolve customer issues and ensure a smooth customer experience.

Qualifications:

  • Experience: Previous experience in a customer service or call center role, preferably within the financial services industry.

Skills:

  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle sensitive customer information with confidentiality and care.
  • Proficiency in using call center software, CRM tools, and Microsoft Office Suite.
  • Ability to multitask and manage a high volume of calls while maintaining quality service.

Desired Attributes:

  • Positive, customer-first attitude with a focus on delivering solutions.
  • Strong organizational skills with the ability to manage multiple tasks efficiently.
  • Ability to adapt quickly to changes in procedures and systems.
  • Team-oriented with a collaborative approach to problem-solving.
  • Dependability and ability to handle challenging customer interactions with professionalism.

Working Conditions:

  • This position may require flexible hours, including holidays and weekends.
  • This is for a full-time work on site setup.

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