Engineering Application Platforms Support Specialist

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together.

Role accountabilities:

• Dispatching, management, and coordinating with the Global Engineering Platform team to ensure appropriate resolution and customer satisfaction
• Handling Customer Technical support cases, prioritizing and assigning calls to relevant Teams
• Monitoring the SLA for Teams and checking for updates from Team members/responses on the status of Tickets
• Initiating Change Request for Applications & Create/update Knowledge Based Articles
• User Management for Engineering Apps Creating/ Removing accounts for Global Engineering Applications (e.g., P6, Orkestra, IBIS, LinkedIn, Adobe, etc.)
• Monitor Appstore approval process and corroborate workflow is implemented & completed
• Performing analyses on software application functionality, maintaining updated lists, and suggesting improvements
• Collaborate with Arcadis enabling functions to ensure continuous compliance with Arcadis and country-specific Policies
• Collaborate with IT support teams to ensure users have exceptional and seamless experience, troubleshooting platform issues
• Testing Applications prior to rollout & upgrade of packages.
• Advise, educate and support the Business on the best ways to leverage technology.
• Track and forecast portfolio usage across the Globe.

Qualifications & Experience:

• Bachelor's Degree in Engineering / Computer Science or equivalent training and experience in the IT / AEC Industry.
• Good working experience with Windows and Customer support.
• Excellent interpersonal and problem-solving skills with the ability to work independently and in a global team environment.
• Strong ability to remain patient, listen and empathize with customer questions and software issues.
• Ability and eagerness to meet new objectives and learn new skills
• Ability to independently solve problems and accomplish tasks logically, organized, and time-efficiently when given high-level tasks or objectives.
• Willingness to share, transfer Knowledge, and train other colleagues.
• Experience with Ticketing Systems such as Remedyforce and Helix.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people.