Operations Manager
3 days ago
The Operations Manager has overall accountability for end-to-end warehouse and fulfillment operations, ensuring accurate inventory management, efficient order fulfillment, and timely dispatch for both e-commerce platforms and Watsons retail PO-based orders. This role provides strategic direction, performance oversight, and continuous improvement for warehouse operations.
Key Responsibilities
Operations & Fulfillment Oversight
● Own the full order fulfillment lifecycle from order receipt to dispatch
● Ensure correct execution of waybill printing, order preparation, and dispatch processes
● Monitor service levels across all sales channels
Quality Assurance / Quality Control (QA/QC) Oversight
● Establish and enforce QA/QC standards for order fulfillment accuracy
● Ensure controls are in place to prevent dispatch of incorrect SKUs, quantities, or damaged items
● Review QA/QC reports, error trends, and corrective actions
● Hold the Warehouse Officer accountable for fulfillment accuracy and compliance
Inventory & Supply Chain Management
● Set inventory control standards and replenishment strategies
● Review inventory reports, variances, and stock health
● Ensure FIFO/FEFO compliance for health and wellness products
People & Performance Management
● Directly manage the Warehouse Officer
● Set KPIs and performance expectations for warehouse operations
● Drive accountability, training, and team capability development
Process, Systems & Improvement
● Approve and improve SOPs and workflows
● Identify operational gaps and implement efficiency improvements
● Ensure scalability of warehouse operations
Compliance, Risk & Quality
● Ensure proper handling, storage, and documentation of products
● Identify operational risks and implement controls
Reporting & Stakeholder Coordination
● Review operational reports and escalate critical issues
● Provide management updates and recommendations
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