Operations Manager

3 days ago


Cebu City, Central Visayas, Philippines BETABRANDS CORP. Full time

The Operations Manager has overall accountability for end-to-end warehouse and fulfillment operations, ensuring accurate inventory management, efficient order fulfillment, and timely dispatch for both e-commerce platforms and Watsons retail PO-based orders. This role provides strategic direction, performance oversight, and continuous improvement for warehouse operations.

Key Responsibilities

Operations & Fulfillment Oversight

● Own the full order fulfillment lifecycle from order receipt to dispatch

● Ensure correct execution of waybill printing, order preparation, and dispatch processes

● Monitor service levels across all sales channels

Quality Assurance / Quality Control (QA/QC) Oversight

● Establish and enforce QA/QC standards for order fulfillment accuracy

● Ensure controls are in place to prevent dispatch of incorrect SKUs, quantities, or damaged items

● Review QA/QC reports, error trends, and corrective actions

● Hold the Warehouse Officer accountable for fulfillment accuracy and compliance

Inventory & Supply Chain Management

● Set inventory control standards and replenishment strategies

● Review inventory reports, variances, and stock health

● Ensure FIFO/FEFO compliance for health and wellness products

People & Performance Management

● Directly manage the Warehouse Officer

● Set KPIs and performance expectations for warehouse operations

● Drive accountability, training, and team capability development

Process, Systems & Improvement

● Approve and improve SOPs and workflows

● Identify operational gaps and implement efficiency improvements

● Ensure scalability of warehouse operations

Compliance, Risk & Quality

● Ensure proper handling, storage, and documentation of products

● Identify operational risks and implement controls

Reporting & Stakeholder Coordination

● Review operational reports and escalate critical issues

● Provide management updates and recommendations


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