Guest Experience Expert

Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a...

In 2024, a group of lifelong friends in Brisbane turned a handful of properties into a thriving short-term rental business. They had no playbook, just determination, grit, and a vision for redefining hospitality.One year later, Smart Suites now manages over 100 listings across Rocklea, Sunnybank, Acacia Ridge, and Kuraby. We serve major clients, adopt...

Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique – with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa...

About the role As the Events Experience Specialist at Green Canyon Leisure Farms, you will be responsible for overseeing the planning, coordination and execution of exceptional events and experiences for our guests. This full-time role will be based in our Clark Freeport Zone Pampanga location and will play a pivotal part in enhancing our guests' experience...

Job descriptionSUMMARY:The Front Office Supervisor will be responsible for supervising the Front Office/Guest Services Team of The Mansion Boutique Hotel. This role will be supporting Management in the day-to-day operations of The Mansion – a family-friendly boutique hotel.The Front Office Supervisor is an integral part of the GCAC team. The ideal...

The Front Office Manager will be responsible for supervising the whole Guest Services Team of The Mansion Boutique Hotel. This role will primarily serve two functions: supporting Management in the day-to-day operations of The Mansion – a family-friendly boutique hotel and sourcing events and revenue streams for the existing facilities including the Sunset...

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and...

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property...

Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to...

Job Scope:Responsible for providing efficient and courteous service to each guest, with particular attention to VIP's.Maximize room revenues by assisting in the direction and supervision of the activities of the Front Office operation (Guest Relations, Front Desk and Concierge).Qualifications:Graduate of four (4) year collegiate course, preferably in Hotel...