NOC Team Manager

2 weeks ago

Nichols McKinley, Philippines UpSkill MNL Full time ₱960,000 per year

Job Qualifications:

  • Bachelor's degree in Business, Finance, IT, or a related fields.
  • With years of experience in revenue monitoring, alert triage, fraud detection, network & security operations.
  • Familiar with ITIL framework or have undergone ITIL foundation training · Familiarity on ticketing systems (i.e. Jira, ServiceNow, etc.)
  • Experience in financial risk management or cybersecurity threat monitoring.

Job Description:

  • Responsible for leading and managing the entire monitoring team, ensuring effective revenue tracking, alert triage, and issue resolution. This role involves strategic oversight, team performance management, process improvement, and cross-functional collaboration to enhance operational efficiency and risk mitigation.
  • Lead and manage the Revenue Monitoring and Alert Triage teams, setting clear goals and performance expectations.
  • Ensure the team follows best practices in monitoring, escalation, and issue resolution.
  • Act as the primary escalation point for high-priority revenue discrepancies and security incidents.
  • Develop and track KPIs to measure team performance and operational success.

Job Types: Full-time, Permanent

Pay: Php60, Php80,000.00 per month

Work Location: In person

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