Customer Support Specialist

10 hours ago

Taguig, National Capital Region, Philippines Maxicare Healthcare Corporation Full time ₱60,000 - ₱120,000 per year

Requisition

  • Screens and assesses coverage or non-coverage availments for quick response or resolution of cases
  • Documents all captured transactions in the call management suite
  • Collaborates with Team members to achieve the Key Result Areas set by Management
  • Creation of timely and accurate LOA based on members requirements
  • Responds to availment queries and complaints or escalates them to the departments or units in charge

Experience And Training

  • With 1 year experience in Customer Services
  • Experience in customer service, preferably in healthcare or insurance industries.

Skills

  • Strong verbal and written communication skills
  • Proficient in using call management systems and MS Office applications.
  • Ability to work in a fast-paced and team-oriented environment.
  • Excellent problem-solving and multitasking skills.

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