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Cybersecurity Operations Specialist – Access

2 weeks ago

Makati City, National Capital Region, Philippines Genpact Services LLC Full time $80,000 - $120,000 per year

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Inviting applications for the role of Senior Associate, Service Operations - Cybersecurity User Access Management

We are seeking a dynamic and results-oriented individual to join our team as a Consultant, Service Operations - Cybersecurity User Access Management. In this role, you will be responsible for overseeing financial services operations, ensuring compliance with standard operating procedures (SOPs), and maintaining high-quality standards. You will work closely with various teams to monitor and improve operational processes.

Responsibilities

·       Ensure adherence to standard operating procedures (SOPs) and regulatory requirements

·       Conduct quality monitoring and assurance activities

·       Collaborate with cross-functional teams to enhance operational efficiency

·       Provide support and guidance to team members on operational best practices

·       Identify and implement process improvements to optimize performance

·       Conduct quality monitoring and assurance activities.

·       Collaborate with cross-functional teams to enhance operational efficiency.

·       Provide support and guidance to team members on operational best practices.

·       Identify and implement process improvements to optimize performance.

Qualifications we seek in you

Minimum Qualifications / Skills

  • Ensure adherence to SOPs and regulatory requirements
  • Conduct quality monitoring and assurance activities
  • Collaborate with cross-functional teams to enhance operational efficiency
  • Provide support and guidance to team members on operational best practices
  • Identify and implement process improvements to optimize performance

Preferred Qualifications/ Skills

  • Experience in financial services operations, preferably in a bank setting
  • Excellent communication skills
  • Strong drive and passion to learn technology, specifically cybersecurity
  • Meticulous with high attention to detail
  • Experience in SOP checking and quality monitoring
  • Helpdesk experience is a plus but not required
  • TCQ experience is a plus but not required
  • Quality assurance or audit experience is a plus but not required
  • IT service desk experience

Why join Genpact?

  • Lead AI-first transformation – Build and scale AI solutions that redefine industries

  • Make an impact – Drive change for global enterprises and solve business challenges that matter

  • Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

  • Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

  • Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.