Infrastructure & Technology IT Support Help Desk Advisor Professional QUEZON CITY, PH

The IBM IT Support organisation is transforming how we provide Help Desk services. We are looking for talented help desk advisors to join a team in Manilla.

Your role and responsibilities

The IBM IT Support organisation is transforming how we provide Help Desk services. We are looking for talented help desk advisors to join a team in Manilla.

As a passionate, talented advisor and an integral part of this support team, you will deliver a premium support experience for our end users. Customer satisfaction is your key focus, and you will significantly contribute to delivering IT Support that delights our IBM Users. As one of the first to join this exciting new team of collaborative and customer-focused advisors, your goal will be to deliver excellence in solving end-user problems.

As a creative problem solver, you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the user needing support. You'll be comfortable in technical environments and able to analyze complex multi-system issues swiftly. Sometimes you'll need to build great relationships with colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is satisfied and the issue is resolved.

This role requires someone who has superb communication, collaboration, and problem-solving skills, can multitask, and is an active listener with the flexibility to modify approach and adapt to customers' needs.

Required education

Associate's Degree/College Diploma

Preferred education

Associate's Degree/College Diploma

Required technical and professional expertise

• Extensive Windows / Mac / Linux experience professionally and/or personally
• Extensive professional troubleshooting expertise
• Customer experience and service focus
• Experience in successfully interacting with customers
• Proven problem-solving skills
• Fluent in written and spoken English
• Must Be Amenable to work in a full return to office setup in Quezon City (Rotating shift)

Preferred technical and professional experience

• Strong operational knowledge of Windows, Red Hat Linux, MacOS, and iOS operating systems
• Expertise with OS application programs, system diagnostics, and support structures (local/remote)
• Experience supporting Outlook, MS Office, MS Teams, OneDrive, Box, and Windows
• Knowledge of system configuration, physical and network connectivity
• Windows or Mac Technical Certifications

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers. We strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career. You'll be encouraged to be courageous and experiment every day, with continuous trust and support in an environment where everyone can thrive regardless of their personal or professional background.

Our IBMers are growth-minded, always staying curious, open to feedback, and learning new skills to transform themselves and our company. They provide ongoing feedback to help others grow, collaborate with colleagues, and include different perspectives to drive exceptional outcomes for our customers. The courage to make critical decisions daily is essential to IBM becoming a catalyst for progress, embracing challenges with available resources, a can-do attitude, and an outcome-focused approach.

Are you ready to be an IBMer?

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners worldwide.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations but also one of the biggest technology and consulting employers, with many Fortune 50 companies relying on IBM Cloud to run their business.

At IBM, we pride ourselves on being early adopters of artificial intelligence, quantum computing, and blockchain. Join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title

IT Support Help Desk Advisor

Job ID

34361

City / Township / Village

QUEZON CITY

State / Province

National Capital Region (Manila)

Country

Philippines

Work arrangement

Hybrid

Area of work

Infrastructure & Technology

Employment type

Regular

Position type

Professional

Up to 80% or 4 days a week (home on weekends - based on project requirements)

Company

(0856) IBM Business Services

Shift

Night

Is this role a commissionable/sales incentive based position?