Remote Team Leader – Technical Support

4 days ago

Manila, National Capital Region, Philippines Alpha Video Surveillance Full time ₱360,000 - ₱720,000 per year

Job Title: Remote Team Leader – Technical Support (CCTV & Network Troubleshooting)

Location:
Remote

Employment Type:
Full-Time

Department:
Technical Support / IT Services

Job Summary:

We are seeking a proactive and technically skilled 
Remote Team Leader – Technical Support
 to manage and support a remote team responsible for handling
CCTV systems
and
network troubleshooting from Layer 1 to Layer 3
. The ideal candidate will have strong technical acumen in IP-based surveillance systems, networking fundamentals, and remote diagnostic tools, combined with the leadership skills to guide a support team to excellence.

Key Responsibilities:

  • Lead a remote team of technical support agents and engineers.
  • Provide expert-level remote support for IP-based CCTV systems, DVRs/NVRs, and VMS platforms.
  • Perform remote diagnostics and troubleshooting of Layer 1–3 issues:
  • Layer 1
    : Identifying physical connectivity issues via remote monitoring and client-side checks.
  • Layer 2
    : Diagnosing switch/VLAN configurations, MAC issues, and link failures.
  • Layer 3
    : IP conflicts, routing issues, firewall configurations, and VPN connectivity.
  • Use remote tools to access systems, gather logs, and resolve issues efficiently.
  • Act as the primary escalation point for complex technical problems.
  • Monitor team performance, set KPIs, and ensure timely ticket resolution.
  • Document solutions and contribute to the knowledge base.
  • Could you coordinate with on-site technicians or clients when physical access is required?
  • Train and mentor team members in troubleshooting techniques and customer service standards.

Qualifications:

  • Certifications such as
    CCNA
    ,
    CompTIA Network+
    , or vendor-specific CCTV certifications are a huge plus.
  • Minimum 3 years of technical support experience with CCTV and IP networking.
  • Experience leading or supervising a technical support team (remote preferred).
  • Strong understanding of TCP/IP, subnetting, routing, switching, and remote access tools.
  • Familiarity with popular CCTV systems (e.g., Mikrotik routers, Dahua, Ubiquity).
  • Proficiency with remote desktop tools, diagnostic utilities, and monitoring platforms.

Skills & Competencies:

  • Strong IT
    networking
    background. Understanding of LANs, WANs, and how to resolve various IP-related issues
  • Excellent remote troubleshooting and communication skills.
  • Leadership and mentoring capabilities.
  • Strong documentation and reporting abilities.
  • Highly organized and self-motivated with a strong attention to detail.
  • Comfortable working across time zones and in a flexible remote environment.

What We Offer:

  • This is a fully remote position with fixed working hours aligned to Pacific Standard Time (PST).
  • $500 biweekly Salary
  • Continuous learning.
  • Opportunity to lead a growing technical support team.
  • Exposure to advanced CCTV and networking technologies.

How to Apply:

Please send your
resume
and a brief
cover letter
to

with the subject line:

"Application – Remote Team Leader (CCTV & Networking)"

  • Technical Support Team Leader

    2 days ago

    Manila, National Capital Region, Philippines Karofi Global Full time ₱1,200,000 - ₱3,600,000 per year

    Technical Support Team LeaderWork Location: Manila, Philippines1. About KAROFIKarofi, the number 1 brand in the water purifier industry in Vietnam,is part of Tecomen Group, established in 2006. Specializing in household products such as water purifiers, hot/cold water dispensers, and air purifiers, Tecomen's flagship brand, Karofi, has become Vietnam's top...

  • Technical Team Leader

    4 days ago

    Manila, National Capital Region, Philippines SupportNinja Full time ₱900,000 - ₱1,200,000 per year

    Work Setup: Onsite at The Sanctum, SM - North EDSA, QCEmployment Type: Full TimeStart Date: ASAPThe Technical Team Leader (with SaaS exp)will be responsible for leading and managing a team of representatives to ensure the delivery of exceptional customer experiences. This role will coach, mentor, and guide team members, while driving performance,...

  • Team Leader

    4 days ago

    Manila, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Technical Support Engineer Team Leader

    4 days ago

    Manila, National Capital Region, Philippines SupportNinja Full time ₱900,000 - ₱1,200,000 per year

    Work Set Up: Onsite at the Sanctum, SM North EDSA, Quezon CityThe Technical Support Engineer Team Leader will be responsible for leading and managing a team of representatives to ensure the delivery of exceptional customer experiences. This role will coach, mentor, and guide team members, while driving performance, productivity, and operational efficiency.If...

  • Junior Team Leader

    4 days ago

    Manila, National Capital Region, Philippines LTVplus Full time $104,000 - $130,878 per year

    An exciting opportunity has arisen to join our Operations team as a Junior Team LeaderJob DescriptionDaily Operations - Team leaders are hands-on leaders. They make sure correct procedures are followed and routinely provide directions on what to do and how to improve.Training and Subject Matter Experts - Team leaders should be knowledgeable of all the LOBs...

  • IT Team Leader/Supervisor

    4 days ago

    Manila, National Capital Region, Philippines RAY A GAPUZ REVIEW SYSTEM Full time ₱200,000 - ₱240,000 per year

    The IT Team Leader/Supervisor is responsible for overseeing day-to-day IT operations, leading a team of IT staff, ensuring the availability and security of IT systems, and providing technical support across the organization. The role requires both technical expertise and strong leadership skills to guide the team, manage projects, and deliver efficient IT...

  • Support Services- Team Leader

    4 days ago

    Manila, National Capital Region, Philippines Healthscope Full time ₱800,000 - ₱1,200,000 per year

    Thanks for your interest in the Support Services- Team Leader position. Unfortunately this position has been closed but you can search our 292 open jobs byclicking here

  • Technical Support Representative

    3 weeks ago

    Manila, National Capital Region, Philippines Teamified Full time

    Teamifiedworks with top enterprises and digital native businesses in Australia helping them build their remote teams in India and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Patona currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way...

  • Technical Support Representative

    2 days ago

    Manila, National Capital Region, Philippines Teamified Full time ₱900,000 - ₱1,200,000 per year

    Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Patona currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way...

  • Remote Obstetrics

    2 weeks ago

    Manila, National Capital Region, Philippines The Hello Team Full time $40,000 - $60,000 per year

    Remote Obstetrics & Gynecology Medical Doctor (Chart Reviewer)Remote Obstetrics & Gynecology Medical Doctor (Chart Reviewer)Get AI-powered advice on this job and more exclusive features. We are seeking a highly detail-oriented and reliable Remote OB-GYN Medical Doctor to support our clinical team by reviewing patient medical records and ensuring the accuracy...