
Customer Service Representative
3 days ago
- Manages client accounts after deals are finalized by the Sales team.
- Oversees tour details, including booking terms and full client journey: from Visa Assistance to end of tour.
- Coordinates with the Customer Service team for account handover, including rebookings and refunds.
- Handles collection of payments: package fees, visa funds, taxes, and tipping.
- Manages client concerns professionally, including handling complaints or difficult situations.
- Communicates booking updates or changes clearly to clients.
- Supports international clients, including those in Europe, the U.S., and Canada (flexible time zones).
- Performs light admin work (e.g., trackers, letters, documents).
- Builds strong client relationships through excellent communication and negotiation.
Qualifications:
- Strong communication and negotiation skills.
- Confident, empathetic, and able to stay calm under pressure.
- Customer service experience preferred.
- Willing to work on flexible or shifting schedules.
- Open to Senior High School grads or College Fresh Grads (at least 6 months/1 year BPO experience preferred, especially in healthcare or tech support).
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