Customer Service and Sales Representative

Drive Connections, Drive Results

Work in a role where your career and personal life stay in balance. In the fast-paced e-commerce industry, this opportunity lets you connect with customers, grow your skills, and still have time for what matters most. Enjoy the stability of a global career while maintaining a healthy life outside of work. Turn conversations into opportunities-make an impact in e-commerce while building your career.

Job Description

As a Customer Service and Sales Representative, you'll answer inbound calls, provide accurate quotes using internal tools, and educate customers on products and services. You'll play a vital role in ensuring smooth transactions, achieving performance goals, and delivering customer experiences that reflect professionalism and care.

Job Overview:

Employment type: Full-time

Shift: Night Shift

Work setup: Onsite, Megatower, Ortigas

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Emapta customized laptop with 2 additional monitors
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 1 year relevant experience and up
• Commitment to delivering friendly, helpful, and professional customer service
• Experience working in a customer service position
• Ability to work independently while displaying a high attention to detail and accuracy
• Good computer skills with the ability to navigate mobile devices and Microsoft Office products
• Ability to multi-task
• Preferred qualifications (but not required): Basic knowledge of auto parts

Your Daily Tasks

• Perform daily tasks with a positive attitude and embody the values of Respect, Help, Learn & Grow
• Answer phone calls from customers looking to sell their used vehicles, following a scripted call flow to secure purchases
• Use the pricing calculator to provide accurate quotes for vehicles
• Collect customer information and coordinate vehicle pick-up and delivery
• Educate customers on additional products and services offered
• Meet personal and team performance goals and participate in performance check-ins
• Abide by call center guidelines and company-wide policies
• Support teammates, learn new skills, and complete tasks as directed

About the Client

Redefining Auto Recycling

Our client is transforming the used auto parts and vehicle recycling industry. With over 36 self-serve retail locations across 16 U.S. states, they're proving that "junkyards" can be efficient, organized, and customer-first. Headquartered in Atlanta, they combine purpose with progress-offering sustainable solutions, strong customer connections, and career paths that create meaningful impact.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra