Retail Area Manager

6 days ago

Taguig, National Capital Region, Philippines CloudEats Full time ₱900,000 - ₱1,200,000 per year

About Us

At CloudEats, we're redefining the future of food service in Asia. As a next-generation F&B group, we operate a network of innovative brands across cloud kitchens, kiosks, and quick-service restaurants. Our mission is simple: to make great food accessible, affordable, and enjoyable for everyone.

We're scaling fast, and we're looking for passionate, driven individuals to join us in building a new era of food and retail experiences.

The Role

As an
Area Manager
, you will play a key leadership role in overseeing the operations and performance of our Retail Kiosks and Quick Service Restaurants (QSRs) across Metro Manila. You will ensure smooth day-to-day operations, drive business growth, deliver excellent customer experiences, and develop high-performing teams.

This role is ideal for someone with strong leadership, operational management, and financial acumen, someone who thrives in a fast-paced food & retail environment and is motivated to deliver results.

What You'll Do

  • Oversee the daily operations of all kiosks and QSRs within your assigned area, ensuring compliance with health, safety, quality, and company standards.
  • Lead, coach, and develop store managers and staff to achieve performance goals and foster a culture of collaboration and accountability.
  • Monitor financial and operational KPIs, including sales, profitability, OPEX, and customer satisfaction, and implement improvement strategies as needed.
  • Conduct regular audits, inspections, and store visits (minimum twice a month) to ensure operational consistency and identify growth opportunities.
  • Drive initiatives to boost customer experience, loyalty, and service excellence.
  • Manage budgets, control expenses, and ensure COGS remain at or below 32%.
  • Oversee inventory management, minimizing waste while ensuring adequate stock levels.
  • Collaborate with Finance, HR, Marketing, and Commercial teams to align strategies and execute promotions that drive growth.
  • Represent the company at internal and external meetings, promoting a strong brand image.

What We're Looking For

  • Bachelor's degree in Business Administration, Hospitality Management, or a related field.
  • 5+ years of experience in multi-unit operations management within the F&B, Retail, or QSR industry.
  • Proven track record in achieving sales targets, controlling costs, and improving operational efficiency.
  • Strong leadership skills with experience managing and developing multi-site teams.
  • Solid financial management, analytical, and problem-solving skills.
  • Excellent communication and interpersonal abilities; able to collaborate effectively across departments.
  • Customer-focused mindset with a passion for delivering exceptional service.
  • Willingness to travel across Metro Manila for store visits and audits.

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