E-Commerce and Customer Support Associate
2 weeks ago
BACKGROUND REQUIREMENTS
● Bachelor's degree in Business, Marketing, Communication, or any related course
● Experience in Customer Service or E-Commerce is an advantage
● Knowledge of digital marketing, social media management, or online sales operations is an advantage
● Familiarity with CRM tools, order management systems, or online marketplaces (e.g., Lazada, Shopee, Shopify) is a plus.
SKILLS REQUIREMENTS
● Excellent communication skills, both written and verbal
● Fluent in English and Filipino
● Digitally savvy, with familiarity in e-commerce platforms and online communication tools
● Strong organizational and multitasking skills
● Detail-oriented and able to maintain accuracy in documentation and reporting
● Proficient in responding to customer inquiries through various online channels (e.g., email, social media, website chat, messaging apps)
● Demonstrates patience, empathy, and professionalism in customer interactions
● Able to follow instructions accurately and work both independently and within a team environment
Job Type: Full-time
Benefits:
- Health insurance
- Paid training
Work Location: In person
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