Remote Customer Service Advocate

Title: Customer Service Advocate – Provider Enrollment

Work Set-Up: Remote

Location: Makati, Valero

Expected Start Date: Jan 5, 2026

Salary: up to Php 35,000

Position Summary:

The Customer Service Advocate – Provider Enrollment manages and coordinates provider enrollment services for healthcare Providers and Practices while maintaining strong relationships with Payers and Networks.

The role supports Providers throughout the enrollment process by preparing, submitting, and monitoring enrollment and credentialing documentation. The Advocate ensures all requirements are met, maintains accurate records, and manages the enrollment process from initiation to completion. 

This is an URGENT hiring - only those who can complete medical + requirements will be prioritized.

Key Responsibilities:

• Monitor and maintain enrollment and credentialing documents within the Enrollment database to ensure accuracy and quality.
• Coordinate with Providers to ensure enrollment complies with specific Payer requirements.
• Organize, label, and maintain enrollment applications and supporting documentation.
• Prepare and document credentialing packages prior to submission to Payers and follow up to ensure all requirements are met.
• Submit enrollment applications to Payers as needed.
• Train Providers and office staff on the use of enrollment application tools and services.
• Ensure compliance with all Federal, State, accreditation, and organizational policies and procedures.
• Deliver exceptional internal and external customer service.
• Maintain strict confidentiality and adhere to all data security and privacy standards.
• Use secure communication channels and follow minimum necessary data and PHI guidelines when transmitting information.

 Qualifications:

• Associate degree or equivalent experience preferred
  
• 2+ years in BPO Healthcare with focus on Provider Enrollment service.
• Strong knowledge of healthcare processes, medical/dental claims, ICD-9 & ICD-10 coding, eligibility, and benefits.
• Have basic credentialing knowledge and familiarity with industry recognized standards.
  
• Excellent analytical, organizational, and time management skills
  
• Excellent multitasking, analytical, and communication skills
• High attention to detail and accuracy
• Tech-savvy: proficient in MS Office and online systems
  

Requirements:

• Ability to work flexible shifts, including nights, weekends, and holiday
  
• Must reside in Metro Manila or nearby provinces
• Strong multi-tasking skills and able to adapt to changing expectations and priorities
• Able to exercise a high level of tact and discretion in both internal and external interactions
• Strong adherence to daily schedules, tasks, and performance metrics
  
• Can start ASAP
  

**Work Arrangement: This position is currently offered on a REMOTE work basis. However, please note that this is a performance-based role, and the company reserves the right to require employees to report onsite at any time based on business needs, performance evaluations, operational requirements. Flexibility to transition to an office-based setup when necessary is expected.

***WORK FROM HOME REQUIREMENTS***

• Requires a stable primary internet connection of at least 50Mbps,
• Reliable backup connection to ensure continuity of remote work.
• Required to provide a speed test during interview (initial)
• Ability to directly hardwire to your modem
• Required to have a quiet dedicated work area.

Why You'll Love Working with Us:

• Work Remotely
•  Competitive Pay + 13th Month Salary
  
• Comprehensive HMO Coverage (Medical & Dental)
• Equipment Provided – Everything you need to succeed
•  Career Growth – Be part of a dynamic and supportive team that values your expertise
•  Immediate Hiring – Start ASAP and make an impact from day one

COMPANY OVERVIEW:

Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans' members and providers. 

The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans' members and providers.  The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually.  The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance and automation of claims operations for its clients.

Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines.