Audit Coordinator

Employment Type: Full-Time Employment

Work Setup: Onsite onboarding for a two to four weeks, followed by a transition to a remote setup.

Work Schedule: Night Shift (Following U.S. Eastern Time Zone)

Location: Eastwood, Libis, Quezon City

Salary Package: 50,000 PHP to 60,000 PHP/Monthly

Position Overview:

We are seeking a meticulous and proactive Auction Coordinator to specialize in UCC processes and compliance audits. In this critical role, you will be responsible for conducting thorough UCC searches and filings, as well as performing detailed audits of legal documentation and lease agreements to ensure regulatory and company compliance.

Your core focus will be on mitigating risk and maintaining the integrity of our auction lifecycle—from initial draft to final launch. This includes monitoring account statuses, managing critical documentation, and providing regular reporting on findings. You will serve as a key operational partner with the Account Manager and collaborating with internal teams to resolve issues, improve processes, and ensure the seamless and compliant execution of all client auctions.

This position is ideal for a detail-oriented individual with a strong understanding of compliance frameworks and a passion for operational excellence.

Responsibilities

• UCC Search Management: Conducting comprehensive Uniform Commercial Code (UCC) searches and accurately preparing and filing all necessary steps needed in Ai Lean if positive results.
• Compliance Audits and Review: Performing detailed audits of our legal documentation to ensure regulatory compliance, identify discrepancies, and mitigate risk. Maintain account manager success by ensuring customer accounts are compliant and on time and in the right phase. This includes reviewing the processes and the platforms to make sure the information is accurate and report any bugs if found. Ensure all auctions and listings comply with regulatory and company standards.
• Lease Agreement Audits: Reviewing and auditing lease agreements to validate compliance on our legal notices and clear to sell
• Reporting: Providing regular weekly/monthly reports on audit findings, compliance status, and project progress.
• Team Collaboration: Collaborate with internal teams to resolve client issues and optimize service delivery.
• Documentation and Record Management: Maintain accurate records of auction drafts, proofs and launches in auction and ops trackers. Monitor auction timelines, deadlines, and client deliverables to ensure smooth operations.
• Daily Control on Customer Risks: Maintain oversight of account statuses, addressing potential issues proactively and participating in weekly operational reviews to ensure customer satisfaction. Proactively identify opportunities to improve client experience and platform usability.
• Operational Support and Special Projects: Assist in the development, implementation, and maintenance of operational processes and procedures. Provide day-to-day support to ensure smooth and efficient operations across different departments. Participate in special projects and ensure operation and customer activities comply with standards to ensure impeccable service delivery.

Job Requirements:

• At least 3+ years of experience in account coordination, client support, or operations, preferably in SaaS, compliance, or auction-related industries.
• Familiarity with compliance regulations (e.g., financial, legal, or asset management sectors) is a plus.
• Strong technical aptitude; experience with compliance software, auction platforms, or digital asset management tools is desirable.
• Excellent communication skills (written and verbal) with a client-focused approach.
• Highly organized, with the ability to manage multiple projects and deadlines.
• Proficiency in Zendesk, Microsoft Office Excel, and collaboration tools (e.g., Slack, Zoom).
• Problem-solving mindset and ability to work independently and as part of a team.
• Have a professional and reliable connection and working environment.
• Experience in the auction, self-storage, real estate, or financial services industry is preferred
• Experience with working in a start-up environment is highly preferred

About Intelassist

Established in 2007, Intelassist is a remote staffing organization that originated from a collaboration between US-based industry professionals and an experienced operational team in Manila, Philippines. Our US team brings over 20 years of experience in engineering, manufacturing, IT, finance, and high-level operations, while our Manila-based team offers over 15 years of experience in delivering exceptional support to global enterprises.

Our coast-to-coast US offices, in collaboration with our dedicated employees in the Philippines, enable us to deliver results to clients in various markets and for a wide range of roles. With over 15 years of experience in the BPO industry, Intelassist places a strong emphasis on organizational resilience and social stewardship to foster lasting, meaningful partnerships within our team and with our clients.

At the core of our business lie our people. Our ability to recruit, train, and, most importantly, retain exceptional team members is not only what enables Intelassist to attract the region's finest talent but also what bestows stability upon our clients through reduced turnover and tangible outcomes.

With a workforce of slightly over 1,000 employees, we strike a balance – substantial enough to possess profound insight into the Business Process Outsourcing (BPO) industry, yet intimate enough to maintain the family-like, high-energy work atmosphere that our candidates seek.

At Intelassist, we specialize in sourcing, training, and retaining top-tier talent, each exclusively dedicated to meeting our clients' unique needs. Our proven track record and local presence ensure that Intelassist clients enjoy increased productivity, reduced staff turnover, and significant cost savings

WHY INTELASSIST?

We grow together. We value your effort. We aim to empower you.

Job Type: Full-time

Pay: Php50, Php60,000.00 per month

Benefits:

• Health insurance
• Paid training
• Work from home

Application Question(s):

• Experience in using Zendesk, Microsoft Office Excel, and collaboration tools (e.g., Slack, Zoom) ?
• Experience in auction, self-storage, real estate, or financial services industry?

Experience:

• compliance and audit: 3 years (Preferred)

Work Location: Remote