Healthcare Customer Service

2 weeks ago

Makati City, National Capital Region, Philippines Allianz PNB Life Insurance, Inc. (formerly PNB Life Insurance Inc.) Full time $104,000 - $130,878 per year

Customer Service | Healthcare Account

BENEFITS/PERKS

  • 13th and 14th month salary guaranteed
  • Performance Incentive Plan / Yearly Bonus
  • Retirement Program and Group Life Insurance
  • Hybrid Work Set-up

JOB DETAILS / ROLE PURPOSE

Our Customer Service/Care Advisors support customers are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must be focused with meeting the needs of our clients as well as collaborate with other departments, consistently delivering a high quality of service and committing to continuous improvement.

KEY RESPONSIBILITIES 

Key responsibilities will include, but are not limited to, the following:

  • Responding to queries regarding coverage, claims, hospitalisation, complaints
  • Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses
  • Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
  • Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
  • Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
  • Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
  • Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

KEY REQUIREMENTS

  • Previous Call Center experience in a Healthcare Account is required
  • Bachelor's Degree, Medical Allied preferred
  • Can work with minimal supervision and comfortable working with deadlines
  • Strong Knowledge of Microsoft Office (Excel, Word)
  • Must be willing to work in rotating shifts
  • Must be flexible to work on Philippine Holidays
  • Must be willing to work onsite in Makati for the first few months
  • Fluent English

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