Senior Fraud MI Officer

1 week ago

Philippines Meaningful Banking from Metrobank Full time

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position Title:  Senior Fraud MI Officer

Job Summary

  • The position is responsible in creating and managing the fraud strategies including the fraud parameters for assigned fraud detection tool/s of Consumer Banking Sector-Fraud Management Unit, to ensure their effectiveness and aligned with the customer needs and organizational goals.

    The jobholder identifies and recommends parameter changes and improvements to balance the risk between fraud, customer convenience, and potential loss sales opportunities. It is also the role of the position to manage the fraud database and datasets of the team including security and generate regular and ad-hoc Management Information System (MIS) reports.

Specific Duties & Responsibilities

  • Create fraud strategies and parameters for select fraud detection tools of Consumer Banking Sector-Fraud Management Unit aligned with the institution's risk appetite, credit policy, and regulatory/ scheme's requirements.
  • Use trend analysis and root cause reviews to refine fraud rules and detection parameters.
  • Continuously adjust thresholds, scoring weights, and velocity checks to reduce both false positives and fraud incidents.
  • Supports the Fraud Management Section in MIS reports.
  • Prepares the periodic reports as assigned.
  • Conducts presentation to higher management on proposed fraud strategies.
  • Ensures that databases are complete from end-to-end and ensures accuracy and timeliness of update.
  • Maintain integrity of reports by utilizing techniques and methods aligned with the business unit objectives.
  • Conceptualizes and handles projects related to the function.
  • Supports other analytics officers as deemed needed.

Qualifications

  • Bachelor's degree holder; preferably graduate of Statistics or Information Technology/ Software Programming course.
  • Has at least 2 years of work-related experience in a financial institution preferably from a credit card / banking industry
  • At least 3 years of experience in SAS programming.
  • Preferably with experience in managing cards fraud.
  • High analytical skills. Ability to process, analyze and interpret statistical data and recommend actions based on the result of the information.
  • Good communication and presentation skills. Ability to conduct presentation with higher management.
  • Ability to work under time pressure and adapt to changing requirements to produce prompt and reliable information of management for decision-making purpose.

Other Details:

Rank: Senior Officer- AVP

Unit: Consumer Business Sector / Credit Operations Group / Authorizations, Fraud and Chargeback Department
Location:  MCC Center, Ayala Ave., Makati

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