Functional Support Engineer

3 days ago

Taguig, National Capital Region, Philippines Questronix Corporation Full time ₱600,000 - ₱800,000 per year

Job Description:

  • Business Process Support: Assist in analyzing and optimizing business processes to ensure they align with the client's objectives and systems. 
  • Requirements Gathering: Work closely with business stakeholders to understand their needs and translate these into actionable functional requirements. 
  • System Configuration: Configure and customize software applications to meet the functional needs of the organization. 
  • Training & Documentation: Develop user guides and provide training to end-users to ensure proper use of systems and tools. 
  • Troubleshooting: Provide ongoing functional support and resolve issues related to system usage and process workflows. 

Requirements

Qualifications:

  • Atleast 5 years of experience as a Functional Support Engineer or in any related position
  • Strong written and verbal communication to clearly explain technical concepts to users with varying levels of technical expertise and provide detailed instructions
  • Excellent analytical abilities to diagnose root causes of functional issues, identify potential solutions, and implement effective troubleshooting steps
  • Ability to develop good working relationships with team members and customers.
  • Ability to problem solve independently.  

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