Verification Analyst

Building Trust in a Digital World

Our client is
a global leader in financial verification technology, protecting over $216 billion in transactions every year.
Through advanced automation tools and a continuously expanding vendor database, they help businesses safeguard payments, validate details, and eliminate risks-ensuring every transaction is secure, compliant, and error-free.

Their commitment to innovation and integrity fuels their mission to make financial processes safer and smarter for companies around the world.

Job Description

As a
Verification Analyst,
you will conduct customer verification through voice and non-voice channels, ensuring accurate and secure transaction processing. You'll collaborate across teams, support client vetting, and help maintain high standards of data integrity and fraud prevention.

Job Overview

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Onsite, Quezon City

Exciting Perks Await

• Competitive Salary Package
• Prime office location in Quezon City (Easy access to MRT stations, restaurants, and banks)
• HMO coverage with free dependent upon regularization
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit
  
  )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Educational Attainment:
  At least college level
• Experience Required:
  2-3 years in BPO (handling any accounts)

Hiring Preferences:

• With outbound calls experience
• At least one year of experience working at the most recent company

Your Daily Tasks

• Conduct customer verification inquiries through voice and non-voice channels
• Respond to customer and supplier verification inquiries (inbound and outbound)
• Assist the CSM team with customer vetting, qualification, setup, escalations, and service recovery
• Complete frontline work activities within agreed timeframes
• Suggest cost-effective solutions to improve processes
• Collaborate with internal teams to achieve optimal customer and business outcomes
• Participate in training and development programs for professional growth
• Maintain attendance and punctuality according to team and customer expectations
• Follow safety protocols and report any issues
• Use workplace tools effectively to perform duties and prevent customer fraud
• Handle support tasks via phone and email for customers and suppliers
• Contribute to achieving company budget targets
• Identify and generate new business leads
• Stay updated on company updates, processes, policies, and procedures
• Recommend improvements to verifications team practices
• Support departmental activities and projects
• Comply with company standards in service, professionalism, ethics, and conduct
• Perform additional tasks assigned by the business or leadership teams

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the
Top 20 Dream Companies of Filipinos in 2024
, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the
#EmaptaEra