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Sr Assoc Mgr-Customer Experience

2 weeks ago

Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱360,000 - ₱480,000 per year

Key Responsibilities:

Performance Analysis and Quality Assurance:

Feedback and Coaching:

Reporting and Process Improvement:

Qualifications

· Bachelor's degree in business administration, Quality Management, or related field

· Minimum of 3-5 years of experience in quality assurance, preferably in a call center or customer service environment

· Proficiency in MS Office applications and quality management software

· Proficiency in call center metrics technology and quality management software

· Excellent verbal and written communication skills, with the ability to provide constructive feedback and coach team members

· Certifications such as Six Sigma or those focused on quality management are highly advantageous

· Experience with data analysis tools and reporting software is a plus

Job Type: Full-time

Pay: Php40, Php60,000.00 per month

Application Question(s):

  • What is your email add?

Experience:

  • Team Manager : 2 years (Preferred)
  • Performance Analysis and Quality Assurance: 3 years (Preferred)

Work Location: In person