Intermediate Dynamics 365 Business Central Support Engineer

21 hours ago

Pasig, National Capital Region, Philippines ITVT Philippines Full time ₱300,000 - ₱600,000 per year

ITVT Philippines, Inc.
is currently looking for a professional who will maintains the efficiency and reliability of Business Central systems by providing solution-oriented customer support to the users.

Area of Responsibility:

  • Provides technical support for MS Dynamics 365 Business Central, addressing user issues and ensuring system functionality.
  • Perform regular updates and maintenance to keep the system running smoothly.
  • Identify, diagnose and resolve technical problems, including performing root cause analysis
  • Develop and maintain detailed documentation for system configurations, processes, and user guides
  • Conduct training sessions for end-users to enhance their understanding and use of Business Central
  • Manage and support integrations with other systems and third-party applications
  • Coordinate and collaborate with customer users, IT and internal support
  • Propose and implement system improvements to enhance performance and user experience.

Job Requirements:

Background

  • Degree in Computer Science, Information Technology or a related field
  • Has 3-5 years demonstrated experience with MS Dynamics365 Business Central
  • Strong understanding of business and financial processes
  • Experience in Dynamics 365 CE ticketing system tool
  • Effective communication and interpersonal skills.

Skills

Soft Skills

  • Ability to work independently, prioritize and solve problems proactively.
  • Ability to focus on deadlines and deliverables.
  • Ability to think abstractly.
  • Ability to adapt to flexible working schedules depending on business needs
  • Ability to build strong relationships between organizational departments and external stakeholders
  • Team player with strong communication skills and customer focus.
  • Clear and effective communications

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