manager, learning

23 hours ago

Cebu City, Central Visayas, Philippines Qualfon Full time ₱900,000 - ₱1,200,000 per year
Overview
Role: Manager, Learning & Development
Responsibilities
Main Objectives and Duties:
1. Training Program Design and Development
  • Designs and develops training and development programs based on organizational needs.
  • Collaborates with Trainers to produce relevant programs for the organization or client.
2. Implementation of Training Programs
  • Ensures standardized training requirements are met.
  • Revises programs to adapt to changes in the work environment.
  • Assists Operations Managers and Training Supervisors with specific training issues (one-on-one or group sessions).
  • Manages the training center.
  • Ensures timely dissemination of critical information to stakeholders.
3. External Training Providers Management
  • Works with Client's Training and Business Owners to develop new courses.
  • Gathers weekly reports from centers where the account operates.
  • Monitors periodic data and identifies root causes.
  • Reviews action plans focused on performance, attrition, and take rate.
4. Annual Audit
  • Audits centers for compliance with training rules, facilitation, and nesting processes.
  • Assesses training methods, accuracy, delivery, and process capability.
  • Evaluates training direction and business performance targets.
5. Training Needs Analysis
  • Coordinates with QA Manager to address unsatisfactory customer service or call handling.
  • Reviews challenges during training and nesting, and provides resolutions.
  • Identifies best practices and ensures consistent deployment across operations.
  • Develops a library of technical and soft skills training modules.
  • Manages resources to address training needs in:
    • Operations and Support Groups
    • Service delivery gaps
    • Special Skills and New Hire
Qualifications
Job Summary
  • Training facilitation skills
  • Nesting facilitation skills
  • Quality Assurance
Qualifications
  • Graduate of a Bachelor's Degree in any field or equivalent experience.
  • At least 5 years of experience in Call Center/BPO Operations.
  • 2 to 4 years in a Supervisory or Managerial role.
  • Experience managing 200–400 call center positions.
  • Six Sigma certification (desirable).
Area of Expertise (Skills)
  • Training, Teaching & Instructing: Ability to train and equip employees with necessary knowledge and skills.
  • Program Management: Ability to design, implement, and manage programs and resources.
  • Instructional Design: Ability to develop instructional materials aligned with program goals.
  • Business Software Applications:
    • Basic: MS Word, PowerPoint, Excel, Outlook
    • Advanced: Excel Macros, Visual Basic, Pivoting, VLOOKUP, Graphs
    • Others: Linux, PHP, .NET, SQL, GUI
Education
  • Bachelor's Degree
Competency
  • Performance Feedback: Ability to deliver effective feedback through observation, diagnosis, and communication.

  • Manager - Learning and Development

    2 weeks ago

    Cebu City, Central Visayas, Philippines Moder Solutions Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Moder Solutions is seeking an experienced ' Manager - Learning & Development.This role will be to design, implement, and evaluate employee training programs aimed at enhancing skills and align with organizational goals. Key areas that the role will be responsible for includes assessing training needs, developing curriculum, , coordinating with Business...

  • Learning & Development Manager

    7 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    Qualifications:College graduateA minimum of 3-5 years' experience in Learning & Development with at least 3 years as a Assistant Manager/Manager in L&DExcellent verbal and written communication skills, with the ability to train professionals at different competency levelsProven experience in coaching and mentoring teams for performance enhancementShould have...

  • Sales Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines CertifyPro Learning Center Full time ₱900,000 - ₱1,200,000 per year

    Are you a results-driven sales leader ready to make a big impact in afast-growing, dynamic company?We looking for aSales Managerto lead our sales organization, grow our dealer network, and drive revenue growth.This is your chance to build and lead ahigh-performing team, strengthen customer relationships, and shape the future of a company on the rise.What...

  • Learning and Development Manager

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱1,200,000 - ₱2,400,000 per year

    Jod Description:Ensures the proper orientation and performance evaluation of all newly hired employees based on company policies and guidelines. Reviews and/or conducts training needs analysis and reviews and co-facilitates in-house training modules/ programs.Recommends training programs based on training needs analysisSupervises the preparation of the...

  • Learning and Development Specialist

    3 days ago

    Cebu City, Central Visayas, Philippines JC Full time ₱450,000 - ₱600,000 per year

    Job Summary:The Human Resources (Learning & Development) Specialist will provide human resources support to a various HR-related processes, employee relations with our local Cebu team, and on-going HR-related projects. As a member of our team, you will drive the development and execution of communications and branding for our People programs, Services,...

  • Learning and Development Officer

    2 weeks ago

    Cebu City, Central Visayas, Philippines Helpware CX Full time ₱900,000 - ₱1,200,000 per year

    Position SummaryResponsible for translating internal and external customer needs into high-impact learning solutions that will improve the skills, knowledge, and performance of employees and leaders in a contact center environment. The L&D Officer will utilize instructional design and performance improvement processes to analyze, design, develop, implement,...

  • Learning & Development Trainer

    2 weeks ago

    Cebu City, Central Visayas, Philippines Boundless Immigration Full time ₱1,200,000 - ₱2,400,000 per year

    Learning & Development TrainerIn this role you will,The primary focus of the Learning & Development Trainer role is on conducting product-specific training sessions, particularly onboarding and foundational training for new sales hires, and ensuring all required materials are prepared and organized. The role also involves supporting trainees, providing...

  • Sales Learning Specialist

    7 days ago

    Cebu City, Central Visayas, Philippines Newfold Digital Full time ₱900,000 - ₱1,200,000 per year

    Who We Are.Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, , Network Solutions, and We help customers of all sizes build a digital presence...

  • Learning & Development Trainer

    22 hours ago

    Cebu City, Central Visayas, Philippines Boundless Immigration Full time ₱900,000 - ₱1,200,000 per year

    In this role you will,The primary focus of the Learning & Development Trainer role is on conducting product-specific training sessions, particularly onboarding and foundational training for new sales hires, and ensuring all required materials are prepared and organized. The role also involves supporting trainees, providing coaching, and managing...

  • director, learning and development

    23 hours ago

    Cebu City, Central Visayas, Philippines Qualfon Full time ₱1,200,000 - ₱2,400,000 per year

    OverviewRole: Director, Learning and DevelopmentResponsibilitiesResponsibilities:Develop and execute a comprehensive leadership and learning strategy.Lead the development and delivery of leadership and learning programs for clinical and non-clinical populations across all organizational levels.Drive L&D programs including annual compliance training,...