Operation Team Lead

4 days ago

Pasig, National Capital Region, Philippines ESOL IT SERVICES INC. Full time ₱40,000 - ₱45,000 per year

JOB TITLE: Operations Team Lead

Location: Ortigas, Pasig City

Position Type: Full Time

Work Set up: On site

Schedule: Shifting Schedule

Headcount:2

Start Date:ASAP

Salary Package: 40,000-45,000 (fixed)

Job Overview

We are looking for experienced and driven Operations Team Lead to join our Mobility Account team. The role will be responsible for leading, motivating, and supporting a team handling mobile device-related concerns in a blended support environment (voice, chat, and email). You will play a key role in driving performance, ensuring excellent customer experience, and managing day-to-day operations.

Key Responsibilities
  • Lead and manage a team of agents handling mobile device support for an e-commerce/technical account.
  • Monitor daily operations to ensure service level agreements (SLAs) and key performance indicators (KPIs) are met.
  • Provide coaching, mentoring, and performance feedback to team members.
  • Handle escalations and provide resolutions in a timely and professional manner.
  • Prepare and analyze reports on team performance, identifying areas for improvement.
  • Collaborate with management and other stakeholders to implement process improvements.
  • Ensure compliance with company policies, procedures, and quality standards.
Qualifications
  • Bachelor's degree in Computer Engineering, Computer Science, Information Technology, or other related technical courses.
  • At least 2 years of experience as a Team Leader in a BPO or shared services environment.
  • Proven background in e-commerce and/or technical accounts.
  • Strong experience handling blended accounts (voice, chat, and email support).
  • Excellent leadership, communication, and problem-solving skills.
  • Willing to work onsite in Pasig Corporate Center under a shifting schedule.

  • Team Lead

    5 days ago

    Pasig, National Capital Region, Philippines Enshored Inc. (External) Full time ₱1,200,000 - ₱2,400,000 per year

    Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business' optimal growth potential, may it be from the ground up or by innovative transformation.Our team is composed of...

  • Team Lead

    4 days ago

    Pasig, National Capital Region, Philippines Enshored Full time ₱1,200,000 - ₱2,400,000 per year

    Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business' optimal growth potential, may it be from the ground up or by innovative transformation.Our Team Is Composed Of...

  • Team Lead

    2 days ago

    Pasig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    Work Setup/Shift: WFO / Night shift Start Date: ASAP Qualifications:Coding knowledge (ICD-10, HCPCS, Clinical codes and compliance, DRGs with MCCs and CCs)Certified coder is preferred but not required.Certifications and continuing education as required by clients CCDS (Certified Clinical Documentation Specialist) and/or CDIP (Certified Documentation...

  • processing team leader

    4 days ago

    Pasig, National Capital Region, Philippines Global Outsourcing Alliance Team, Inc. Full time ₱400,000 - ₱450,000 per year

    Role purpose:Lead the Philippines Office team by managing and overseeing the day-to-day operations. Ensure the team efficiently and effectively process all incoming workload, queries and escalations in line with our company guidelines and deadlines, ensuring a high level of professionalism and accuracy.Reports to: Key Relationships:Internal:...

  • Insurance Policy Team Lead

    4 days ago

    Pasig, National Capital Region, Philippines Private Advertiser Full time ₱600,000 - ₱1,200,000 per year

    Position OverviewPolicy Insurance Team Lead is responsible for leading the day-to-day operations of the Group's policy servicing function. This role partners with the Operations Lead to implement operational structures that align with the company's strategic objectives. The Team Lead provides leadership, ensures operational efficiency, and drives staff...

  • Reports Lead

    4 days ago

    Pasig, National Capital Region, Philippines Wishcraft Creative Affairs Team, Inc Full time ₱120,000 - ₱180,000 per year

    Qualifications: or F3male25 to 4O yrs 0ldBachelor of Computer Science or BSIT graduate or any equivalent course1-3years of experience as Reports LeadTechnologically proficient especially in Excel,V-LOOKED UP,X-LOOKED UPKnowledgeable in gforms/gsuites/gdrivesMust have strong personality-With WFH equipmentWilling to work on a hybrid set-up (2x a week onsite....

  • Senior Team Lead

    4 days ago

    Pasig, National Capital Region, Philippines ESC Corporation Full time A$90,000 - A$120,000 per year

    Senior Team Lead - Broker SupportAustralian Financial Services (AU Mortgage)About the Role:We are seeking a motivated Team Lead to oversee, support, and develop a team of Broker Support Officers.This role is central to ensuring high-quality support for our Australian clients within a dynamic outsourced services environment.You will act as both a mentor and a...

  • Senior Team Lead

    4 days ago

    Pasig, National Capital Region, Philippines Ezy Service Centre Corporation Full time ₱900,000 - ₱1,200,000 per year

    Senior Team Lead - Broker SupportAustralian Financial ServicesAbout the Role:We are seeking a motivated Team Lead to oversee, support, and develop a team of BrokerSupport Officers.This role is central to ensuring high-quality support for our Australian clients within a dynamic outsourced services environment.You will act as both a mentor and a point of...

  • Senior Team Lead

    4 days ago

    Pasig, National Capital Region, Philippines ESC Corporation Full time ₱900,000 - ₱1,200,000 per year

    Senior Team Lead - Broker SupportAustralian Financial ServicesAbout the Role:We are seeking a motivated Team Lead to oversee, support, and develop a team of Broker Support Officers.This role is central to ensuring high-quality support for our Australian clients within a dynamic outsourced services environment.You will act as both a mentor and a point of...

  • Senior Team Lead

    4 days ago

    Pasig, National Capital Region, Philippines ESC Corporation Full time ₱900,000 - ₱1,200,000 per year

    Senior Team Lead - Broker Support Australian Financial Services About the Role: We are seeking a motivated Team Lead to oversee, support, and develop a team of Broker Support Officers. This role is central to ensuring high-quality support for our Australian clients within a dynamic outsourced services environment. You will act as both a mentor and a...