Technical Support Engineer

2 days ago


Ormoc City, Eastern Visayas, Philippines LBC Express Inc Full time ₱192,000 per year

The role will provide mid-level technical support across all LBC branches, hubs, and offices we have in Tacloban / Ormoc. This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance, and ensuring timely resolution of service requests based on ITIL best practices. The role also plays a vital part in infrastructure readiness for branch expansion initiatives.

Qualifications

  • Troubleshoot software, hardware, and connectivity issues with minimal supervision
  • Resolve tickets escalated by the Service Desk within SLA timelines
  • Provide guidance to end-users on systems, applications, and updates
  • Ensure audit-ready documentation aligned with ITIL processes
  • Collaborate with internal teams and external vendors for issue resolution
  • Utilize ticketing and endpoint management tools effectively
  • Support IT governance, data privacy, and compliance efforts
  • Coordinate compliance with documentation and approval protocols
  • Graduate of IT or related course
  • Must have at least 6 months Field Engineering experience
  • Willing to travel if needed. With motorcycle is a big plus.

Key Skills

  • Proficiency in troubleshooting Windows/macOS environments and Microsoft 365
  • Proficient in troubleshooting and ITSM tools (e.g., Jira, ServiceNow, Freshservice)

Job Types: Full-time, Permanent

Pay: Php16, Php18,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion

Work Location: On the road



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