German Bilingual CSR

2 days ago

Quezon City, National Capital Region, Philippines HGS Full time $3,000 - $6,000 per year

Location: Bridgetowne, Quezon City, Philippines

Work Set-up: On-site

Company offers:


• Competitive Salary Package


• Language Premium


• Medical and Life Insurance


• Annual Salary Increase


• HMO on Day 1 + 1 Free Dependent upon Regularization

Minimum Qualifications:


• Open for those who don't have any professional bilingual experience yet


• Must have above average communication skills of the German language


• Ability to work in a non-scripted environment


• Proficient in MS Office and Internet browsing


• Amenable to work in shifting schedule, weekends and holidays


• Willing to work onsite in
Bridgetowne, Quezon City

Position Summary:


• Responsible for delivering outstanding customer service


• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.


• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.

Role Responsibilities:


• Handles inbound calls, through the use of proactive customer service and call control techniques and proven troubleshooting procedures


• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call


• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service


• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies


• Manipulate systems and escalate issues to the appropriate personnel for final resolution


• Adheres to HGS' policies and procedures and maintain a positive attitude in support of HGS' Commitment to Excellence.


• Performs other duties as assigned.

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